28 May 2026 · MoveAdvisor
1.0 out of 51.0
This is not a moving company it is a moving brokerage (operative word being "broke"). None of the players communicate with each other and it is extremely frustrating trying to get an answer as you keep getting phone shuffled when calling with a question or concern.
My move was initially scheduled for 5/21/26, I was given a 3 day window, was called 5/20/26 with a confirmation that the movers would be arriving between 12-2 pm (MDT). They never showed, no one contacted me, I received no status update whatsoever. When I called the company, I was told the movers canceled, they didn't know why the mover's did not reach out to me or why they canceled. The move was rescheduled for 5/28/26 between 10 am-12 pm. When they had not called by 11:45 I called dispatch and went back and forth with them, then asked if the movers could call me directly, they did, arrived an hour later. There was an increase in price because some items were not on their inventory. When I attempted to pay over the phone, I was told 2 different cards were declined. I called my bank and was told they saw no charges come through, nor made any declines. Instead they emailed me a payment link, which worked. When the truck was loaded, we went over the paperwork, I paid them via Zelle, I was not told they don't accept debit or credit cards. I sat next to the gentleman, heard his phone ping, he looked at it and said that it went through, he left. An hour or so later, I am contacted almost simultaneously by 3 different numbers that the Zelle payment did not go through, they sent me a screenshot to show me that the money was returned to my account. I reminded me that per Zelle policy, money sent could not be recovered by the sender, nor could the transaction be undone (as anyone who has used Zelle knows). I called my bank and was told the money was returned by the movers' bank account. Weird, but not my fault, I sent the funds. I explained this to one of the 3 phone numbers, who said they would let the movers know. I was then contacted again by the other 2 numbers and was told I would need to resubmit the payment, this seemed extremely suspicious and I refused to resubmit the payment. They replied that unless they got paid, the moving truck would drop my things off to my house in the morning. Extremely frustrated that they were not communicating with each other, I called the last text number I received the text from and was honestly and understandably, extremely irate. I was hung up on and texted again that my things would be returned in the am if I did not pay them (again). The entire situation was very suspicious and I also filed a complaint with the BBB.
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