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Recent reviews

C
15 Jan 2022 · MoveAdvisor
1.0 out of 51.0
I gave them a check for $700.00. I worked with them for 4 months coordinating my life. I told them I was flying in and out and had to have a definitive date I could depend on. Over and over I asked to ensure there would be no issues. I was not given any contact information to call the movers. The office is closed over the weekend with no emergency contact number. I was left stranded no phone no movers showed up. No it wasn't the weather. I got no call to make sure everything went well. I tried to call first thing the Monday after and no answer. I sent an email, no answer. I tried Monday afternoon and got through. Was told they would call me right back. I got no call. I called again on Tuesday and Nicole started with an attitude. Was told they have not heard back from their movers. And when I asked about who was going to reimburse me for 2 days of work $500 for airline tickets, 3 nights in a hotel and a rental car. Not to mention my $700 deposit, I was told they never guaranteed the dates they were only tentative dates. Now, I had asked at least 10 times over 4 months about the dates being locked in and was told yes every time. Now, I am out $1700 and my belongings have still not been picked up and Moving Central inc will not call me. They tell me that because I could not make arrangements to fly back 5 days later the contract is voided. I am out over $2500.00 and because I paid by check I cannot have my credit card company reimburse me for services not received.
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W
25 Nov 2021 · MoveAdvisor
5.0 out of 55.0
They had a great game plan, and everything went well! Very organized and efficient! Thank you, guys! We appreciate the excellent customer service!
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M
6 Oct 2021 · MoveAdvisor
1.0 out of 51.0
DOT #3476043 mc#1139286 (from their website). I mistakenly used this company, not realizing it was a broker. They put me with another "mover", that attempted to steal 1/2 of our goods, we just recovered them 5 weeks later in the state we moved from. Company is a broker, they do not care who moves you, nor do they care if they are crooks. So long as they have a DOT, they are "GOOD". Stay away!
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J
17 Sep 2021 · MoveAdvisor
1.0 out of 51.0
I put $4,500 down for a deposit and like many others, the driver never showed. The company never answered my calls, they were all nice when they took my money and than forced us to pay extra via wire and threatened they wouldn't show if I didn't, well I paid and they still didn't show. DO NOT use this company. They have several names, mine was American National MOvers - Tom Thunder
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S
31 Aug 2021 · MoveAdvisor
1.0 out of 51.0
American National Moving/ Moving Central LLC On 8/19/20 I spoke with Brian Akron, Moving Consultant. I provided him with an inventory list that I had used in my previous move. That inventory list contained approx. 6200 LBS. He originally quoted me a price of approx. $6600 which I told him was out of my budget and that I was continuing to get other quotes from additional movers. He asked what my price point was and I told him $4000. He then asked if he could get the estimate down to $4000 if I would use them. I agreed. I also asked him if American National Moving was a broker and he said that they would be handling the move personally. It would’t be passed on to another company. After discussing in detail my move I signed a contract and provided a deposit of $784. On 8/26 I was contacted by David Smith to set up a call with their operations person to go over the details of my move. I was told Jonah would be contacting met at 12 pm MST. No one called and then at 12:52 MST Jonah tried calling me. We finally connected at 1:19 pm MST. Jonah instructed me to review the top portion of my contract which showed I would be using approx. 730 cu ft. In parentheses next to this was a weight of 4300 LBS. Almost 2000 LBS difference between my inventory list. I started to question this and Jonah became frustrated and condescending asking me why I was even bringing it up. I was trying to explain my concern in the difference in LBS and likely needing additional cubic feet and it costing more than originally quoted. He started telling me to be quiet and listen and not interrupt. He was extremely rude, unprofessional and threatening. I have never been treated so poorly by a business in my life. After I was allowed to speak I informed Jonah that 730 cu ft. would not be enough he said it would likely cost me double. I was so disgusted by the conversation that I decided to cancel my move. Upon calling customer service to cancel my move I spoke with a representative who wanted to me to talk with the QA manager. I then talked to David Smith to whom I explained the situation. He asked if he could go over everything with me to keep the business and I agreed to give him the opportunity. We agreed to speak on Saturday 8/28 at 12 pm MST. David did not call. I called him 3 times between 12-1:20 pm MST when David informed me had an emergency. We then agreed to talk on Monday. David did not out and I had to track him down again. At this point I was extremely disgusted and disappointed with the unprofessionalism and lack of client service by the company that I no longer trusted them to move my household. Upon finally connecting with David I explained the trust had been broken and I did not want to move forward with my move. I asked that an exception be made to refund my deposit as I believe the circumstances warranted an exception. He said he would have to talk to the owner of the company. I then contacted the finance department and explained the situation. She agreed that there was a large discrepancy between the original estimate and the amount of space I would likely need. She would still not refund my deposit. I tried to give them the opportunity to make it right but they declined. Therefore this is my old option to get my money back. The $784 means a lot more to me than it does them and I feel that I gave them the opportunity to right any wrongs and advanced notice of my cancellation that a refund will not cause them the financial strain it will me to lose $784.
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