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Recent reviews

C
14 Mar 2022 · MoveAdvisor
1.0 out of 51.0
Do not use this company!!!! I had a horrible, nightmare experience with them. They quoted me a price and then when the packers finished, they tacked on another $3,000.00! They damaged literally every piece of furniture I own, some of which was beyond repair. They stole a new lawnmower, a miter saw, a Roku stick and a musical instrument. They are nothing but lazy thieves.
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K
27 Sep 2021 · MoveAdvisor
1.0 out of 51.0
Connected with this company through All moving USA (turns out they brokered me with them). Initial quote was for a third of the price that it ended up being (yes - a 1 bedroom move from Chicago to NYC for ~9k!!!). This is no where near the actual cost of a move from Chicago to NYC, everything was packed. I needed things picked up THAT DAY otherwise I would have searched elsewhere. Company rep initially informed me that my items would arrive as early as the 21st. A week later, there is still no arrival date set and absolutely no update on where my items are, and every call is met with an "I'm not sure when it'll come, but you signed a contract stating that we had up to 21 business days, not including weekends and holidays to deliver your items." (This also apparently includes random holidays that are neither state or federally observed). Customer service unhelpful and as I cannot take a day off with less than a 24-hour notice due to the nature of my job. But frustratingly enough, they cannot even update me on where my things are at this moment. Wish I had gone with another company but had no choice.
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C
24 Sep 2021 · MoveAdvisor
1.0 out of 51.0
Absolute garbage company. Complete scam. Got duped by another scam company, ALLIANCE MOVING AND STORAGE (https://www.yelp.com/biz/alliance-moving-and-storage-deerfield-beach), who use the same name as a reputable moving company out of Chicago, but is actually out of Florida, who brokered Moving Depot to move our stuff from Chicago to Houston, then lost several boxes along the way, which included items that ARE NOT REPLACEABLE, NOR ARE THEY SOMETHING THAT MONEY CAN FIX. We also received boxes that are not ours, including a huge box full of some poor kid's toys, which have still not been picked back up since we reported it to them back in May. They couldn't be bothered to check when we first told them some items were missing and gave them photos and missing tag numbers with descriptions of the items and containers. THEY COULDN'T CARE LESS!!! Got hung up on today because I called just before their closing time on the east coast (I'm central time and didn't know this, thinking they were out of Chicago). I was told by the woman that she didn't have time for me to reprimand her about a move that was back in April (this is written on 9/24) on a Friday afternoon....BECAUSE THEY DON'T CARE! I told the woman that there were things that we NEEDED, that they had lost, and she just replied "You shouldn't have packed them" but then couldn't wait to get off the phone when I said "Well maybe ya'll should do a better job and not lose stuff in the first place." DO NOT GIVE THESE SCUMBAGS YOUR MONEY OR POSSESSIONS! DO NOT LET A SLIMY MOVING BROKER CON YOU INTO THINKING THEY ARE A REPUTABLE COMPANY, WHO WILL THEN HAVE MOVING DEPOT SCREW IT ALL UP AND LOSE ITEMS YOU WILL NEVER GET BACK, ONLY TO HIDE BEHIND "CLAIMS". They won't give your possessions a second thought, because they don't have to! They will repeat "claims" until you take a payout or give up.
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L
12 Aug 2021 · MoveAdvisor
1.0 out of 51.0
Items picked up April 9 and not delivered until Aug.4 - that’s almost 4 months and only after threat of legal action. Moving Depot subcontracts, and contractor for my job subcontracted out to another 1 man operation and he eventually stopped responding to my inquiries about delivery. After 20+ emails with Moving Depot they gave me his phone # and told me to contact him ( seems to me that is their job ) and that was a nightmare. In the beginning he told me a couple times belongings on truck, then in Albuquerque, then Yuma and would let me know. Didn’t happen . My move was from Indiana to Scottsdale,Az. Moving Depot was not helpful or interested in my dilemma. Contacted the company that hired him and had to threaten legal action and theft before anything done. My belongings were delivered at 9:30pm to an apartment complex. The elusive driver who had lied to me,was the one to deliver by himself and not the least bit contrite or communicative and when I asked him why it took so long, he just shrugged shoulders and said “ I’m just the driver “, like he had nothing to do with delivery schedules. Moving Depot communications were rude, not the least helpful and then just gave me a # and their job was done and no further communications. Besides my belongings, 3 boxes belonging to someone else were left with me and now trying to find out what to do with those thru company that subcontracted to my driver. Several of my boxes damaged, some kind of liquid spill on boxes and a dresser wood damaged. Advised Moving Depot April 16 of new address and move in date of May 3 - then it was a waiting game and trying to get an answer, which was an ongoing battle for the next 4 months. Horrible experience and more horrible people to deal with. Pay extra and hire a reputable moving company!
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A
22 Jul 2021 · MoveAdvisor
1.0 out of 51.0
Do not use!! This company is a scam. I had a contract through Alliance Vanlines, then this turns out to be the company moving things. I had to renegotiate my moving cost, I was charged for things I was told previously I would not be charged for in my Alliance contract, and my delivery date was extended from my original contract. Their customer service is so unhelpful. I had broken items and missing items, as well as I received items that weren’t mine. I filed a claim, but they haven’t even tried to find my missing items or responded to the claim. Terrible business.
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