13 Aug 2018 · MoveAdvisor
1.0 out of 51.0
I normally don't write reviews but this had to be done to save someone else from going through this. Please believe EVERY Worst Review written on this company. After receiving a quote from Phyllis, I had a move set up for 7/28/18. When the movers arrived 1 1/2 hours late, they looked over my 5X5 storage unit and stated they had to get approval from the company to see if there would be any extra charges. The driver stated I would need to pay an extra $230 for the size of the unit even though I was quoted for a 5X5 unit. I also needed to get a mattress cover and they stated I would have to pay $26 for it and I needed to box a couple of pictures even though they were bubble wrapped and properly packaged. I was at a Public storage and their mattress cover was only $8. I had a couple of extra boxes in storage from a previous move but was told I had to buy the mattress cover and boxes from them. That's when I asked to speak with Phyllis who all of a sudden didn't know anything after calling me for days trying to get my business. The owner finally got on the phone and was VERY rude, ignorant, and argumentative. Once I refused to pay for the extra charges, the owner stated he wouldn't move my items which resulted in a wasted day off dealing with these clowns. In all of my Military days, I've never experienced a customer service that was worst than this. They are a complete FRAUD! DO NOT USE THIS COMPANY!!
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