2 Aug 2018 · MoveAdvisor
1.0 out of 51.0
If I could have given zero stars I would have. This is the worst moving company I have ever used and I have moved frequently across country. They moved my belongings from Texas to Vermont and were 10 days late in delivery. The truck broke down the first time and they were not even out of the state of Texas, then it broke down again, this time my belongings were moved to another truck, then they broke down the morning of my delivery, so turned up 4 hours late, then they dumped my stuff all over the house and did not remove the blue covers, or even put together my beds as they had another job to go to. When I called the moving company the next day I asked what should I expect from the delivery people and was told that my belongings should be in the appropriate room and all beds should be put together, when I told them what happened they were very unhelpful and suggested I call the driver, which I did and he arranged two guys to come round the next day and help me, which cost a further $200. I had numerous pieces of furniture with damage as well as broken lamps, so I followed the claim instructions to the letter, even having photographs developed, showing the damage. I never heard anything about my claim despite numerous emails and phone calls, when I called I would be put on hold for over 30 minutes, but never got to talk to anyone. I complained to the Florida State Attorney but that did not help, and here I am 18 months later still no further forward. I would never recommend this company to anyone and in fact if you get a quote that is more expensive than this company I would go with that quote because it will probably be cheaper in the long run.
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