30 Mar 2017 · MoveAdvisor
1.0 out of 51.0
On a positive note, the best people we worked with in this company were the people who did the "hard labor". It was three men, the one in charge was David. They did a great job preparing our furnishings properly to avoid damage. They were friendly and worked efficiently. Natalie, the person in charge of the first leg of our move, was also helpful, courteous, and organized. The rest of the employees I worked with for the remainder of the move, they were an absolute NIGHTMARE to work with. I am a relatively patient personal, having worked as a school psychologist for 20 years with individuals with cognitive and mental limitations, and the employees of National Movers pushed my patience to the limits with regard to their severe ineptitude regarding very basic communication skills! I have moved four times in the last 8 years and this is by far the absolute worst experience I have ever had with a moving company! They would ask me questions such as move date and moving address and it was as if any correspondence I sent to them went into a huge black void. Our job had a minor change (change of address), and they could not even manage that piece of information. First telling me they could not do local moves, then after I spent $700 dollars to arrange storage out of state (air fare and hotel costs), they suddenly tell me they can actually do in-state moves! I would never, ever recommend this EXTRAORDINARILY disorganized company to anyone. The majority of the time, non of the employees I spoke with had a "handle" about our job, despite the fact that I wrote several clear, succinct emails, in response to their emails. Specifically, I gave them, several different employees, the same information over and over (delivery address, delivery date) and they called me on two occasions to tell me they were ready to pick up on a date that was well outside of the date I had given them. They also had the "nerve" to ask me the delivery address on the day of delivery, when I had given it to at least three other people on four or five different occasions, both in writing and verbally over the phone. Pure incompetence. I owned my own company, and I know what good service is. It is a miracle this company is still in existence. Last issue was extreme price gouging for "packing materials". I am so glad I am done dealing with this company, it was a huge headache!
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