28 Apr 2023 · MoveAdvisor
1.0 out of 51.0
The company completely scammed me. 3k extra for hidden fees. For being over even though we told the sales rep and multiple other people we had more stuff months before move date. Run 1500 fee just for adding more SQF- not counting 1000- for the sqf 200sq more never once offer in multiple calls to add more continuously told don’t worry we will give you estimate when we arrive. Worst customer service they are all in on the scam Erica the receptionist Who claims to be the top supervisor. Multiple requests to pull the calls as they say we have to charge the fee you didn’t tell us you had more stuff. Wait what 1 month before given deposit to Phillys 7+ phone calls advised her we had more stuff and we’re worried about going over. Only to be told over and over DONT worry we dont have hidden fees we will give you an estimate when we get there!! They lie and lie and run you in circles call the driver for a discount! The driver say I’ll take off 700.00 but you have to take care of me and my guys! They going to take 400.00 call Supervisor Fake Erica tell her the discount i was offered and how unacceptable this process is, didn’t care to bad. Asked multiple times i want my calls pulled because they say everything recorded right!! Erica finally says she will talk to her boss Calls me back hours after movers are done and says she is going to take $750.00 off because her boss understands and says he doesn’t need to pull calls. 1 week later demand payment email. Discount is not applied. Supervisor fake Erica tells me you already got the discount on the contract I said no that was the scam your driver put on there and stole money from your company!! Extremely rude would not connect me to a manager! Hung up one me had to call back 50 times to be belittled before finally agree to have a manager call me back! Manager Mona - also not a manger she’s the dispatcher who needs me to pay my demand to get it dispatched out atleast she let me talk only to then say well the fee is because you didn’t give us enough time or notice of having more stuff. Did you even listen Mona!!! Then I get an email from Mona does it say supervisor NOPE!!! I will make this my mission to take this as far as I can. I have reported the to the FMCSA- do you research go on this website and every tactic this company uses is listed right there Have you been offer a low price only to be hit with large fees! Yup! This company o lt cares about money!!! I’m a disabled veteran, so any military, police, fire. Don’t be trusting and make the mistake I did with this company!! Customer service is horrible it’s a scam from top to bottom. Maybe now I’ll get a call from a real supervisor
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