1 Jul 2023 · MoveAdvisor
1.0 out of 51.0
I would give no stars if possible.
I contracted a 2,000 mile move with Nationwide only to be sub-contracted to a less-than-reputable company (COBRA). They showed up 24 hours late in a Penske rental truck. The “lead” reassessed my house contents and said Nationwide made an error. The estimate is now TRIPLE what Nationwide quoted, and they would not accept a cashier’s or bank check for the additional $5K to the deposit. Only cash or Money Orders.
Trying to call Nationwide, I dealt with “assistants” only. I tried to speak with a Manager at Nationwide, but the driver said he was not a very nice man, and that I wouldn’t want to deal with him.
I sent the men, woman and truck on their way. I refused their service.
I finally spoke with the “Dispatch Manager”, and he promised to send a different crew, a different company, with a different truck.
THE EXACT SAME CREW AND TRUCK SHOWED UP AGAIN. I again told them I was not going to use their service.
I went with another company and attempted to get my $4,100 deposit back from Nationwide. I was offered ½ refund. I had the bank withhold the $4100. And they did an investigation. Unfortunately for me, they ruled in favor of Nationwide. Nationwide lied in their statement saying, “she contracted for and USED the service”. I did not use their service. When I asked for the ½ refund, I was told because I challenged them, they reneged on that too.
I cancelled the contract after the date in the contract, but since they were 24 hours late and tripled my estimate, they breached the contract, so I felt I was right.
I’m a senior citizen, on a fixed income, single female who was taken advantage of by Nationwide. I lost $4,100 that I could not afford to lose, and I found dealing with the "Dispatch Manager", who is a grouchy, condescending crook who makes lots of money for his company taking advantage of people when they are most vulnerable, was a lost cause.
DO NOT USE THIS COMPANY!!!
THEY WILL RIP YOU OFF!!!
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