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Recent reviews

P
28 Dec 2021 · MoveAdvisor
1.0 out of 51.0
If I could leave zero stars I would. I only hope my review will help others avoid the cluster I dealt with today. I got an estimate from the company, provided them a thorough inventory list, checked the list with the rep (Mark) several times and all looked good. We didn't have a lot to add to the load. They charge by the cubic foot which is ok IF they would actually estimate by accurate cubic foot. It's their business, isn't it, to know how to estimate cubic feet? It's certainly not my area of expertise and it shouldn't have to be when you pay out the wazoo for moving services. On the day of the move, the movers come in and, low and behold, they estimate my cubic feet is more than twice what was on the estimate. Well, by this time, they've got you over a barrel and what can you do? I called my rep (Mark) and talked to a customer service manager but was told "your furniture must be larger than standard". Last I knew, a queen sized bed was a queen sized bed and medium boxes were medium boxes. What a crock!!! The onsite mover's updated estimate was $6,000 additional...yes additional. So...we had them load up the stuff they could in the truck sent and will have to move the rest of it ourselves. Still paying the whole amount they quoted because, well, it's non-refundable and we have to get it moved. They offered to move the additional stuff for a measly $4,200. That's what their customer service had to offer...nothing. I told them I'll deal with it myself.
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D
24 Apr 2021 · MoveAdvisor
1.0 out of 51.0
First, their name is different on every site so you never really know who you are dealing with. And are they in Ft. Lauderdale or ? Their contract gives them a 30 day window to pick up and deliver. That would not work for me. When I sent my cancellation to the address the contract gives for cancellations, it came back to me as undeliverable. So I sent my cancellation via reply to all of their emails. [NAME EDIT] called to verify that I wanted to cancel. He just could not accept it. He pressured, shamed, insinuated I was stupid, then called me a "horrible [EDIT]". Whoa! They must really be desperate.
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O
15 Apr 2017 · MoveAdvisor
1.0 out of 51.0
The sales agent quoted us $4,500 for our NC to FL move. This number was obtained after verbally describing furniture in every single room, so I felt it likely the number would be accurate. I was also worried about insurance, but the sales agent (Ron) said that if we used them to pack (which we did) risk of damage was very low because they are so professional, and in any case, the insurance only applied during packing and unpacking, and during the transit period an insurance of $10,000 applied to the whole truck, so anything damage during transit was covered. This put me at ease, so I signed. This is where the lies came out: - The move ended up being 8282 instead of 4500 - The raw cubic footage of the move was 50% off (around 6200) which is a ridiculously high margin given I had described everything. When they arrived, the moving crew expressed surprise at "how much stuff we had". But we had painstackingly described every piece of furniture in detail.. - There we additional fees which had been explained to us, so I can't fault those. - However, they charged 700$ in "bulky item" and "fuel surcharge" on the final invoice. When I called "customer support" (I use the term loosely) they were unable to explain/justify the fees at all, and these had never been explained up front. - They did about 1000$ in damage to my goods. However, after scrutinizing the fine print, I saw this "$10,000 insurance on items damaged during freight" was a complete, unadulterated lie. There is no such thing. There is only the .60/lb insurance, which of course would return to me about $5, rather than the 1000 of damage. I did not bother to file, as on top of that the claiming process is extremely onerous - clearly designed to discourage you from filing in the first place. This is my second long distance move. The first time was using United. My biggest complaint then had been how much they lied about the date of delivery (stuff arrived 3 weeks late and United stopped responding to my calls and even threatened me) but at least the pricing was fair and they paid out insurance. Nationwide are literally crooks willing to lie to your face, tell you whatever you want to hear, to get your business then hold your stuff hostage till you pay whatever they want.
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M
24 Jan 2014 · MoveAdvisor
1.0 out of 51.0
So much has been said already about this company, all negative and all happened to us. Quoted a price then when all was loaded price doubled. At pickup driver left our home with only 2/3 of the items loaded. Why did he leave? Because I asked to read the contract and he said he couldn't wait. I called the manager Mike who came over and told me that the price is now doubled. After agreeing the truck returned and they finished loading. Items were in their storage for over 5 months but based on the condition of pretty much every box and piece of furniture it looks as if the items were tossed off the truck. Many boxes were broken into. In fact some of the boxes had other customers items inside our re-sealed boxes. What are we missing? Queen size box spring and mattress, wood desk chair, Weber grill. 27 boxes including childhood memories such as autograph baseballs that my just deceased father gave me, baseball cards, tons of books, dresser mirror, small table and bookcase. What arrived damaged? Wood office desk that's been in the family for 40 years, book case, power generator, lawn mower, credenza, bedroom table, 3 lamps and many art items that were made by our children. Everything arrived with their plastic packing tape on all wood surfaces and when it was peeled off the finish came off with it. They left off the first delivery 2 ladders, lawn mower, power washer and grill. they actually came back a second time to deliver those items and you'll never fuess..lawn mower was broken, ladders were missind andmthey delivered someonemelses,old, beat up bar b quemgrill. they said they come back to pick up that grill and see if they could find my new grill in their warehouse. i won't hold my breathe. As far as working with them this is what they are very good at..placing you on hold, never picking up the phone after placing you on hold and never calling you back. What they are not good at..everything else. I was in Vietnam with the 4th Inf Div. if I could get my LRRP team back I'd be happy to pull one last mission. my wife and I are moving on with our life..what else is there to do. if this review stops even one family from using this company then this has been worth my time.
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S
7 Nov 2013 · MoveAdvisor
1.0 out of 51.0
I have had a HORRIBLE experience with this company. They were so nice to me when trying to get my business. And gave me one of the best quotes out of all the moving companies, 950$ to move less than a studio apartment from florida to california. GREAT! The day they come to pick it up they load everything on the truck then tell me it is now going to be 1400$! How in the world does it go up that much when I had told them exactly what I was moving from the beginning, nothing changed. For them to take everything off the truck would be 1000$, what a joke. I couldn't afford that. After hours of arguing over the phone with "Mike" and him telling me maybe if I went out on a date with him before I moved then it wouldn't be so expensive..can you say dirtbag? Anyways they finally agreed to knock 100$ off. Still a rip-off. My items showed up in california over a week late. The movers are poorly handling items, one carrying my 50" plasma over his head. And what do you know, its completely smashed. They also drag 2 dressers into my room leave them in the middle of the floor and also, completely broken..both of them. And they wont take them down to the garbage for me, so me being a small female have to find a way to do it myself after I pay so much for them to move me. Then the guy in charge tells me 4 boxes are missing!! Is this really happening?! 4 boxes?! How is that even possible? I demand answers right away but of course he tells me its not his problem and I need to contact Nationwide. I send them pictures, explain what's missing, and then I never hear back. It has now been over 8 months since I moved!! Constantly calling them, begging for a refund, anything will help. My whole life was in that move. They dont care. Every time I call I speak to the same guy with a heavy accent and he changes his name each time making me re-explain the story. I filed a claim with their insurance company over 3 months ago. Lousy 150$ refund (even tho its well over 5000$ in broken missing things), do you think I have gotten it yet? Of course not. I call them weekly asking where it is, they keep telling me they will deposit it in my account, still no money, months later. Finally last week I was so angry calling them again and start crying in frustration and they have me on speaker phone laughing at me calling me a "loser" because I need 150$ so bad. Im so disgusted with this company and the people in charge. It is not even the money at this point it is how rude, unprofesional, and beyond aggravating this whole experience has been. I know I will never see my money or items again I will try suing but not sure if it will work. Just do yourself a favor and DO NOT DO NOT use this company by any means. You will get over charged, ripped off, lied to, stolen from and have a bad experience just like every other person has.
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