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Recent reviews

K
9 Oct 2018 · MoveAdvisor
1.0 out of 51.0
I received competitive quotes from this organization, and initially signed up with them. I paid the deposit, but within the contractual 72 hours, cancelled and notified them. No response. I emailed the sales rep, Dave, who was so friendly when he was trying to establish the deal, but got no response. I called when my credit card bill came due. Dillon assured me that the cancellation and refund would be processed within 72 hours. But nothing happened. When my next credit card statement came with no credit, I contacted Dillon who said that they would now mail me the check, but there would be a two week delay since their CFO, who alone approves the checks, would be out on vacation. Four weeks later and still no check. Now when I call their "24/7" support line at all kinds of hours, all I get is voicemail saying they will get back to me within 1-2 business days. That's not really support is it? Sounds more like they are trying to filter my call. This company is unreachable and will do anything it can to grab as much of your money as it can without providing anything to you in return. Best advice is for you to avoid this company or have a really good lawyer ready.
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G
4 Oct 2018 · MoveAdvisor
1.0 out of 51.0
Please please do not use this company for your moving needs -- they are a huge scam! I found the company through ConsumerAffairs.com and they promptly called me to discuss a quote -- it came in WAY under other quotes which I thought was surprising, and based on these reviews I decided to go ahead with them. They said at that time that my stuff would be delivered in 3-10 days, it would be all based on verified weights, etc. They also promised that the company would expertly wrap my mattress/boxspring for free as well as 1 TV. Finally, they confirmed that the company would handle all parking permits (my moving location was in Center City Philadelphia) and be able to put the box spring out the front window as it didn't fit any other way. Then came the week of the move. I hadn't heard from anyone within 48 hours of my move so I called my original dealer who sounded surprised I had called him and couldn't help me. A different man called then and realized my initial valuation was completely wrong (I had told the original man I had a bed, and so he put in a mattress but didn't include a boxspring, headboard, etc). I also took away a sofa and added 5 boxes, but the price DOUBLED. I confirmed with them that day I could pay day of with credit card (was worried about them scamming me for money). Then came moving day. The movers never called to confirm a time, so I had to call. No permits had been put out, and they blamed me. They took one look at my stuff and INCREASED THE PRICE again (now from $1500 for a 1 bedroom move to $4500). They promised all of it would be confirmed with weight receipts. They also refused to hoist my box spring out the front window (and only agreed after I about lost it on them). The contract that they forced me to sign that day said they hoped for 3-10 BUSINESS days but it could take up to 30 BUSINESS days for a coast-to-coast move. They also would only accept cash/check on arrival and CASH only on delivery. Fast forward over 8 weeks later. New Frontier Van Lines would not answer or return multiple calls for assistance. Calling the contracted moving company daily finally got them to answer and my stuff got delivered. They tried to demand even more money, but we got that solved. As you can see, this company is BAD news. Don't trust them. All the reviews on here have to be fake because they are horrible people and a horrible company.
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T
21 Sep 2018 · MoveAdvisor
1.0 out of 51.0
Total ripoff. Do not use this company. Just read the other one star reviews and you will know what happened to us.
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K
28 Aug 2018 · MoveAdvisor
1.0 out of 51.0
Do not use this company!! I ended up having to pay over 1000 than I was originally quoted! Never mind the money though. We moved from Chicago area to Houston. They said it would take two weeks. We paid extra to have it delivered on or around January 2nd or 3rd. They guaranteed it would be delivered then. We moved down waiting for our stuff. I called serval times asking when it was going to arrive. First couple times I heard just a few more days running behind.. long story short took over a month to get our stuff. When it arrived it was damaged and they had us pay an extra $75 for stairs after being told the number of stairs we had was included. This company is a [EDIT] scam. Don’t waste your money.
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D
27 Aug 2018 · MoveAdvisor
1.0 out of 51.0
I have never in my life dealt with such an unprofessional. RUDE bunch of liars. Not ever sure sure to begin. All I have to say if you call NEW FRONTIER VAN LINES be prepared whatever your quote was to be re quoted when your moving truck arrives//if it even arrives!! so here it my story/nightmare story! I called NEW FRONTIER after my son called to say he was leaving his job in coral gables fl to move back home to NJ to save some money. Graduated UM last year and I purchased some nice furniture I was trying to figure out if it was worth it to move furniture home or just sell it in Miami! I Called DOUG. after going over all furniture piece by piece to get a good estimate. keep in mind this is why you get an estimate so you can determine if its worth the move. only a very small one bedroom 600 sgft. DOUG gave me a quote of $2,100 0r $2,200 and again there was no surprises when the movers showed up we went over piece by piece and size. I asked if there would be any additional charges he said no! So at this point it was worth it to move furniture back to NJ he informed me there was a 3 day window but I would def know 3 days ahead or at least 48 hours. I booked it it required a 50 percent deposit balance due upon delivery My window was Aug 24, 25 and 26 my son had to be out buy Aug 27th so a week before I kept on calling to see if I could find out a day because airline was getting really expensive. I did explain I lived 2 hours away and wanted make sure I had enough notice. after many phone calls they confirmed a date of Aug 25th great. I booked 2 tickets back for that night! all confirmed Aug 25 THE morning of Aug 24th at 9:30 am now I am just finishing up a closing. I get a call from NEW FRONTIER HI we will be there by 11;00 am. I said why are you coming today you must have the Wrong person. the move is tomorrow its confirmed. no it will be today. window 11:00 to 2;00. I panicked and said I can't be there. I'm 2 hours away and have to move myself today. it was scheduled for tomorrow. WELL sorry this is within your window. if you can't make it we can try for Sunday. now I have my airline for Saturday because this is what they told be (as I mentioned earlier. BIG liars). Long story short. I jump in my car. had to pay help to move out of my house. drove in A RAIN storm to make it. calling dispatch explaining will be there shortly. they said just be there by 1;00 all is fine. suddenly I realized if I move today and airline tomorrow I need a hotel. 2 rooms. so booked at the Hyatt 2 rooms in coral gables out of cancellation period of course same day! I get there 12;30. great. waiting. waiting. waiting. finally call dispatch. what's going on. oh call new frontier for an update CLICK. I called. oh the truck broke down ( probably a lie) we will try for Saturday or Sunday. so now I'm out if cancellation policy for my hotel rooms and airline. I begged for at least Saturday CASEY the manager who by the way is beyond RUDE and NOT helpful at all! she does call back after hanging up on me and made with new company for sat between 12;00 and 2;00 I asked this company is the same price right! and will use my deposit from other company. they confirmed. yes all the same!! BTW I have every conversation taped. even the first with Doug ! so movers show up. 12;00 all is good Well so I thought he asked if I had tools?? really a mover without tools. I said NO I gave them all away. I'm moving.. he starts taking a video.and says he will be back shortly. I explained my dilemma. they cancelled the day before I And I had a flight out by 5:00 if he would be done. (would leave him 4 hours). small place after 45 minutes. I walk down to his truck. what's going on he said he was on the phone with his boss pricing the job?? I said I have a price nothing has changed? he said he had no idea the move was going to NJ. I showed him the contract with moving address. he said he was not aware. needed to price informed me it will be a BiG price change after another 20 minutes I asked for his managers number. some beyond rude man ( I need to get moving companies name and will re-post) frontier is only the sub contactor! says ok $4,000. THIS iS DOUBLE!! I said why double. I gave sizes and all pieces. why? he said that's the price honey take it or leave it! so they were holding me hostage bc they knew I had to leave and be out of apt ! I told him I'M NOT PAYING 4,000 THATS CRAZY let me get DOUG who originally quoted me half the price on the phone. the guy walks back over to me hands me the key and says I'm not doing the job and pulls away.. so now I'm stuck in Miami with an apt full of furniture with a flight in a few hours. of Course I called CASEY she informed me oh we can get someone there Sunday lol lol. like I trust them . why so they can double the price again, maybe triple or the truck would brake down or not show up! and give me the run around again. besides everything needed to be out by Monday. they could not be trusted at this point ! she said well you are still in your window period your have to use us. again LOL it would of never happened they would of sent another scam artist knowing I had to be out and double changed again. and I would of been fined by apt bc my lease was up. somehow god was on my side. the manager of my sons building knew everything what was going on gave me the number of a moving company. . ABC movers ( I will be posting review) AMAZING. he saved me .. he was there in 20 minutes. NEW FRONTIER told me well your not getting your deposit back if you use someone else. I WILL see them in court. they are scam artist lied over and over. doubled the price. READ all these other reviews. please contact me if you had the same problem. I will be filing a complaint with the better business bureau which by the way. there are many!! I am also looking into a criminal complaint.
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