24 Mar 2026 · MoveAdvisor
1.0 out of 51.0
I had an extremely frustrating and disappointing experience with Next Stop Relocation. I went with them because they claimed be Veteran owed , but then turned around to scam a a Veteran , from the beginning, communication was poor and misleading.
I was originally quoted $2,300 to move the contents of a 10x25 storage unit and provided a full, accurate inventory ahead of time. However, when the movers arrived, I was told the quote only covered a couch, a dresser, and a mattress — which made no sense based on what I had already shared.
My belongings were then transferred between third-party moving companies twice without clear communication, creating confusion and a complete lack of accountability. Paying with PayPal, and Zelle to 3 different moving companies. I have proof.
When I tried to resolve the situation, customer service was incredibly unprofessional. Representatives were rude, dismissive, and even disconnected calls instead of helping. Every attempt to reach a supervisor or manager led nowhere.
To make matters worse, I was told I would need to pay an additional $1,300 just to move the rest of my belongings — after already being quoted for the full job. We decline, turned around and had to rent a Uhual to get the rest of our items out of our storage unit in a completely different state to where we currently live 18 hrs away!
Due to this experience, I will be filing a formal complaint with the Better Business Bureau.
This experience was disorganized, misleading, and stressful from start to finish. Poor communication, hidden costs, and unprofessional behavior make this a company I would strongly advise others to avoid.
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