14 Nov 2023 · MoveAdvisor
1.0 out of 51.0
THIS COMPANY IS NOT LICENSE (see photos) Nadir Khalil will lie and say they are!!!
HORRIBLE MOVING AND CUSTOMER SERVICE! I contacted Nadir Khalil for moving services via Facebook. I got his phone number and we chatted through phone call and text.
We arranged for 3 movers and signed a contract. Everything seemed good. Nadir said he will be contact me the eve of the move with the team leads info. The eve of the move I had to contact him myself to get the information around 7:30pm at night. I was very specific I am not available until 9:30am as I had prior arrangements. He continued to ask if they could come between 8am-9am. I told him again no 9:30am I will be there.
Movers showed up at 9am, however I am not available until 9:30am and they didn’t not start work until 9:30am.
When movers showed up it was only 2 guys. I had to reach out to Nadir himself because he did not notify me and was not going to either. I explained that 2 guys is not enough due to timing and budgeting. He said he would offer a discounted price (which a discount was not received just normal pricing)
After service was complete about 20 minutes after movers left MULTIPLE ITEMS WERE BROKEN along with the wall. I tried reaching out to Nadir Khalil but he did not answer me. I sent him photos as well.
The movers tried to hide the wall damage by putting furniture in front of it. The movers also left trash outside in my neighborhood after moving.
Nadir has not answered for 4 days now. Upon completion he tried to UPCHARGE me because the movers showed up at 9am, once again I was specific multiple time 9:30am and the reason why. They also did not begin moving services UNTIL 9:30am because as stated before that is when I would be there and I was on time.
He also tried to upcharge me for a weather fee (light drizzle throughout the day). This was never discussed and if weather was an issue he should have let it be known so I, the customer, could have made the decision to reschedule or accept fees.
The discount he mentions was not given, there was no discount given for the inconvenience or miscommunication. I was charged the regular rate of two movers.
Nadir Khalil will say that they are insured and license and even offer to provide proof however, when you go on the Virginia secretary website, he is currently listed as inactive (NOT ACTIVE).
By all means, learn from this mistake and go elsewhere. Pay more if needed for professional service.
To summarize the issues I faced with NK movers and Nadir Khalil: the timing, the communication, the price/fees added, and the fact that this establishment is not license, but they say they are.
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