15 Oct 2012 · MoveAdvisor
1.0 out of 51.0
I went with Norco (local group for Mayflower) thinking it would be safer moving my stuff using "professionals". Turns out I could have saved my self about a month of aggrevation and nearing $2000 additional spent (between move and furniture repair) had I loaded it by myself. When looking for a mover, I did not want my property moved between trucks or put into a warehouse. In contacting Mayflower, the salesman, James Friesenhahn, said the truck that I loaded my stuff into would then take it directly to my new location, picking or dropping off other loads along the way. I was willing to pay an additional $800 to not have this happen (compared with ~10 other quotes that I had gotten previously). However, my stuff was not loaded as promised My stuff was poorly loaded onto a truck then left in the Mayflower warehouse for a week. I had my possessions picked up in Dallas on Sept. 19th and it was suppose to arrive in Salt Lake between Sept. 24th and Sept. 28th. The furniture was put into the warehouse until the 25th, then arrived on Oct. 1st. In addition to the delay, I had 8 pieces of furniture damaged and it is estimated to cost $950 to fix it. The damage includes a dining room table that I saw the movers drop on a concrete floor while taking it out of the elevator (they did not notice they had gouged it - I noticed the hole in the packing blanket and asked them to unwrap it to find a chunk missing). They also ripped off two palm-sized chunks out of one of the dressers. In addition to problems with the move itself, I am still working with the claims service two weeks later to try and get my furniture repaired. They say it will take another week to formalize the claim form and then two plus weeks to either be cashed out or have the furniture repaired. Also, they over estimated the weight by 1,300 lbs. and it took almost a month to get reimbursed the $417 they overcharged (Sept. 19th to Oct. 12th). So - for those reading - never use Norco unless you want your furniture destroyed and can spend a month trying to fight them on the phone.
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