17 Jul 2023 · MoveAdvisor
1.0 out of 51.0
On June 22 I requested my delivery date for July 15 (16 business days to schedule and put into the system) that was the last day I had communication with anyone from this company. I called all last week to find out if the dispatcher would contact me with a time frame. No one responded to my emails or returned my voicemails. Saturday came and no truck arrived. I found the receipt from when they picked up my items and it was a different company (Prudential Van Lines). I called them and they said they had my name but that she didn’t know where my items were because the person I spoke to on June 22 (via email so I have proof of her response) never updated my address or put my delivery date into the system. I still don’t know when I’m going to get my furniture. I have two small children with me, ages 3 and 5 and this has been such a hard experience. We’re literally sitting on the floor in an empty house with no idea when we’ll have our furniture. I know that had the the delivery date is an estimate and it could be off by a couple of days, but I don’t know what’s going to happen now since she never put my request in. Please steer away from this business.
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