1 Sep 2021 · MoveAdvisor
1.0 out of 51.0
Where to begin on this. Moved from Maryland to Florida in July with house hold goods to go into their storage facility in FL for 40 days to deliver to my home on Aug 31. Jon Baresi gave every assurance to get the sale to the unprofessional movers that showed up 12 hrs late and with two men to move a entire 5 bedroom houseful of goods, that were moved into unknown storage by a company I did not contract with (Cheney Brothers). I have tried calling for the last few days and the mailbox is full with no answer at the main number listed.
The movers took three days (arrived Sat night at 10 pm to Mon am) and I had paid for full pack white glove service. I had to hire someone to help and had my entire family help pack boxes given the insufficient support. I paid $1800 for that full pack service and they had the audacity to upcharge me, even though no additional materials of boxes used, $4400 for this service. The two movers asked if they can start packing at night when they arrived but ended up falling asleep in a bedroom closet- super uncomfortable. Hired day laborers that were clearly not the professional packing or moving crew I was told would be there. Before the end of the shift, they were complaining of not getting paid and then when paid an hour later, they were shorted what they were told they would get for the job. None wanted to show up Mon after that experience so had only 2 guys Mon to finish the job even though was promised 4-6 workers would be coming. How do you go from 1800 to $4400 for packing service when myself, my family and my hired help stacked things remaining and packed all the contents that the crew left unpacked, unwrapped? Oh yes, that crew left without giving me an inventory list on Mon, without saying they were leaving and I was told a second truck would be coming for the remaining items in my garage since could not fit. I sent pictures of all that remained and was assured that a discount would be applied for all the inconveniences and yet was sent an invoice taking the initial binding and doubling it. Unconscionable.
My initial binding estimate was just over 10k and again for the record, the truck and driver left my home on Mon without notification or providing paperwork or my copy of inventory list (I only received this after I requested several times 2 weeks ago, a pdf and I never was walked through it on location or after that to ensure where stickers started and stopped). This is theft and Gary and then Shai called me not to apologize but to inform that I would have to pay thousands for a second truck- a second truck that NEVER SHOWED UP, either Monday or Tuesday even though was promised it would be there between 9-12 on Tue am guaranteed. I was told by Gary, Shai and Sergio to wait and will work the credits after. The sales person, Jon Baresi stated repeatedly on a recoded line and over texts to me that it is a binding estimate and if it takes two trucks to move it that’s on you and for me not to worry and to 'stop nagging him' I have all the texts to prove this. So after guarantees that it’s on its way and Shai guaranteeing that her nephew was on his way from New York in a second truck that would arrive between 9-12 on Tue, no truck came on Mon or Tue leaving me no choice late aftn but to get a truck to move remaining contents at my own expense. No proof of a truck, no ETA of how far they were at any point.
Now their main number is not receiving calls and mailbox is full for last few days and no response to emails and texts to every number I had for an attempt to reconcile. All I received was a call saying to pay an additional 15K if I don't want my stuff auctioned off in 7 days and was sent threatening texts regarding the same. Norton was argumentative, and this other company Cheney Brothers badgering and most unprofessional saying I also owe another 1100 in storage for a few more days even though agreement was for 40 days total of storage. No acknowledgement of the mistakes on their end and attempt to discuss a reasonable payment based on original binding estimate and the several examples of what did not go according to plan. Also, the foreman for the job said this company is crooked, even stiffed him for what he was supposed to be paid.
I asked for a picture of my contents and where they are stored, as I’ve been personally threatened via text and harassed by a company I never contracted with that my things will be auctioned (Cheney Brothers).
Pick your phone and do the right thing by sticking to the original binding estimate and not holding my items hostage and asking for a ridiculous ransom!
If anyone wants to discuss their situation and pursue options together, email me at glady.singh@gmail.com.
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