30 Oct 2020 · MoveAdvisor
1.0 out of 51.0
Prepare to be screwed, both literally and figuratively. When interviewing movers, we were assured in writing by Olympia General Manager, Ryan Hegarty, that shipping our grand piano was "something we can handle ourselves, thus does not require a specialist." Ryan went on to promise that "when it comes to a prized piece, such as your piano, it is on us to ensure we equip our teams with the proper knowledge and equipment in order to complete the move in the best manner." Fast forward to loading day, when the moving team arrived lacking knowledge about the specific requirements associated with transporting our piano, which did not instill confidence in their ability to perform the job correctly. The real piece de resistance came on unloading day. While sliding the piano off the piano board, multiple exposed screw heads tore through the piano's veneer and underlying wood substrate, creating a half dozen large pock marks and linear gouges, a devastating experience Ryan merely termed "unfortunate." Although Olympia repeatedly acknowledged that the damage occurred while in their care, they've otherwise accepted no accountability for their faulty equipment or negligence. Their proposed remedy was to offer us $300 towards a nearly $5,000 repair estimate. Learn from our mistake, and do not trust them with moving your valuables.
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