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Recent reviews

N
2 Aug 2022 · MoveAdvisor
1.0 out of 51.0
Picked up my personal property on June 20, 2022 they didn't deliver until Aug. 1, 2022 after repeated calls and advising them that we were not in Florida the destination of our move. They don't listen and are a rip off charging a 7% credit charge. my cost increased over $1200.00 plus they use a 3rd party for the final drop off. There should be negative stars. THEY ARE THE WORST COMPANY HAVE NO CUSTOMER SERVICE AND KEVIN WILSON IS HORRIBLE.
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S
25 Apr 2022 · MoveAdvisor
1.0 out of 51.0
WARNING!! DO NOT USE THIS COMPANY. They were good 2 years ago but now they are an incompetent company that deserves to go out of business. 2 years ago it was great 2 guys took 5 hours to load the truck drive 2.5 hours and unload into our place. YESTERDAY, 3 guys took 8 long hours to move us. We only had a few extra items. It took 5 long hours to load the truck. Only 1 of the 3 guys did any work. The other 2 had to be told what to do or they would stand around doing nothing. At 150 dollars an hour it felt like they were purposely moving slowly to get more money from us. They also unloading everything into the living room and didn't want to move anything into the designated rooms. A saw them eye-roll on multiple occasions and curse under their breath. Customer service was also dumb. They didn't give the movers and updated sheet or give us an accurate qoute. They were also supposed to call us the day before, they did not so called them and their first response was that we werent on the schedule. This was after we paid a deposit. We also had to pay DOUBLE what customer service told us. They wasted my day and my money they dont deserve even 1 star and saying they are incompetent is too nice. Side note they also broke my expensive TV which wasn't even properly wrapped to begin with.
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J
5 Nov 2021 · MoveAdvisor
1.0 out of 51.0
One Way is a SCAM with extremely poor customer service. They broke my TV, coffee table and every control panel for the exercise equipment I own (to name a few). They lost a 150 gallon aquarium and then found it MIRACULOUSLY on the day I submitted my claim. It is now over two weeks later and I still cannot get word about a refund for the shipping cost on the missing items and they are trying to execute this additional move under the same contract as the original move. They will give you a 21 business day guarantee and then when they fail to meet that timeline (like in my case) then pretend they never told you that. Everything has to go through the GM but they take over two weeks to 'have enough time' to review the request. Guess you guys have that many complaints huh? To say that this was the worst experience I have ever had would be an understatement and I have already filed a BBB complaint for their shady practices. Save your money and just throw your property away before using this company. They will either damage it or lose it anyways. My move cost me over 7K and the damages alone have cost me in excess of 10k. Pay for the extra insurance. They couldn't care less about your property or abiding by contractually requirements. Absolute trash company.
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J
19 Oct 2021 · MoveAdvisor
1.0 out of 51.0
One Way is the worst moving company I have ever experienced (and I have moved 5 times in the past 10 years). Plan on paying double of what your quote is and then some. THey broke my antique table, destroyed a mattress and did not deliver some of the boxes. DO NOT GO WITH ONE WAY - it is a disaster!
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L
14 Jun 2021 · MoveAdvisor
1.0 out of 51.0
Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. Both of these companies were equally as horrible. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. One Way packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, our items were loaded onto a Diamond Movers truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received because they knew from experience what would happen. Once we realized how much was missing and damaged - we were told to contact the insurance company. Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers, Diamond movers and the insurance company (CSI)have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did! Trustpilot is committed to transparency. Find out how
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