16 Oct 2018 · MoveAdvisor
1.0 out of 51.0
DO NOT. I repeat, DO NOT use this “moving” company.
I waited for my move for a month and 5 days from the scheduled day. No one in the company seemed to care, tracked my shipment or tried to make things right. I was the one who had to contact them every single day for an update. The first week they started by saying they will pick up my move in 5-7 business days. That went on for the next week too. Then they said the move had been picked up and it was going to be another 5-7 business days for delivery.
Then they started making excuses that the truck broke down twice, that not everything goes according to plan and just saying “sorry about the inconvenience, we will refund you the money” but always avoiding giving me an estimated time of arrival.
At this point, I had already paid 2 MONTHS of rent on an empty apartment I wasn’t using. I moved to San Francisco to be a full-time student and this moving process badly affected me in my first two months.
The company is in Miami and I’m in San Francisco. One of the many times I called a woman picked up the phone with the worst attitude. As we were speaking, she starts getting upset and raising her voice. Then she tells me she can do nothing for me because she is in Miami. I tell her that doesn’t make sense, what does her location has to do with anything and if she needs me to go to Miami to talk to her. She screams at me “I don’t care what you do with your money and your time, if you want to come to Miami then do it” and hangs up on me.
Finally, Orange Movers got in contact with the driver and told me the driver was in LA and again that it would be a few more days. I asked for the phone number of the driver or an estimated day of arrival since he was already so close to San Francisco. Orange Mover did nothing. After a few more calls and emails they send me screenshots of their conversation with the driver by text. This is when I realized the driver was an independent driver with a truck. Orange Movers don’t even do the moving themselves. The conversation between them was very odd. The driver was asking for his check and kept telling them it was going to be a few more days and that he’ll call me a day before. This never happened.
The driver came unannounced a Saturday morning and I had gone out of the city because it was Columbus Day weekend (a trip I had planned months in advance). I managed to get my building to open my apartment for them but Orange Movers didn’t agree on this because I needed to pay by cash to the driver the remaining of my balance (which they had previously agreed on refunding). So they get another company in San Francisco to deliver to me the next week.
The moving day came and after hours of waiting for a call, I decided to call Orange Movers to ask where will my moving arrive. The first women who picked up the phone had no idea what I was talking about and told me she would ask around and call me back. An hour goes by and no one calls me back so I called again. This time a man picked up the phone and told me that same thing that he would call me again. He calls me back and tells me the delivery window is from 2-4pm. I told him I just wanted to make sure they were coming that day because if I wait until 4pm then it was going to be too late in Miami and they would have gone all home and I would have to wait yet another day. The guy raised his voice and told me “What do you want me to do? Wait on the phone with you until 4pm?”. Everyone just seems to have the same bad attitude at this company.
When the new driver came I was asked to pay in cash the remaining of my balancer they can’t deliver anything. At this point I was SO TIRED, I just wanted my furniture and end up everything with Orange Movers. The new company told me that they are very ashamed about what they are about to deliver. That everything inside the truck is either damaged, broken or scratched and that they agreed on the move before inspecting it. They were amazed by the level of unprofessionalism in Orange Movers and felt so bad they didn’t let me tip them because it doesn’t reflect their job.
Based on my terrible experience and the different reviews made by other people who have unfortunately used Orange Moving, they operates under the following fraudulent scheme:
- They send you a quote with a low price and used other companies like Dumbo Moving
- Before moving they tell you that it is much more expensive for reasons not explained in the origin
- They add 3.5% if you pay with a credit card, which for the amounts you must use this method of payment.
- They request a 70% advance, before collecting your furniture
- Once they pick up your furniture, they pass the responsibility to another company that uses private truckers that are no longer responsible for the load or the delivery date
- When you call to verify the delivery dates they respond with apologies and they do not give you information since they do not know who has the cargo and where it is. You never know when your belongings will be delivery.
- When your cargo appears to be ready to be deliver, before you check the furniture, people who unloaded the truck must have the rest of the payment ONLY IN CASH and you should tell them how much tip you will give them
- The load arrives broken, furniture with scratch and some objects lost
- When making the claim to the truck, they said they are not responsible and refer to call Orange Movers. If you call them reporting damage or something missing, they respond that you have some alternatives claim: Full Value Protection (additional charges apply) or Release Value of 60 Cents Per Pound Per Article (free) or Third Party Insurance, since they are not responsible for the reported damage.
After this, Orange Movers never contacted me again despite all my emails to ten different email accounts and calls to ten different persons in three different companies. Only one thing is sure with Orange Movers, YOU WILL NEVER BE REFUNDED FOR ANY CLAIM.
So, again DO NOT USE ORANGE MOVERS EVER!
Feel free to contact me for more information on my case.
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