15 Dec 2024 · MoveAdvisor
1.0 out of 51.0
Horrible experience (international moving from Canada to France) !!!
I had a deeply disappointing experience with Orbit for my international move from Canada to France. While the initial process seemed smooth, the additional charges and lack of transparency left much to be desired.
- Unjustified Additional Fees: Despite no prior warning or contractual basis, I was charged extra for logistical issues that were entirely out of my control, such as temporary container movements. These were presented as "unavoidable," yet no proactive communication or alternatives were offered.
- Refusal to Refund Unused Services: I was billed $285 for a parking permit at the delivery destination that was not required or used. When I requested a refund, the company instead claimed the amount was redirected to "warehouse handling fees"—an explanation that does not hold up, given the expedited delivery (0.5 day instead of 2 days).
- Lack of Accountability: My repeated attempts to seek clarity and fair treatment were met with vague justifications and deflections. It seems the company prefers to profit from unclear charges rather than foster trust and transparency with its clients.
Moving internationally is already stressful, and Orbit's handling of this situation added unnecessary frustration. I would not recommend this company to anyone looking for professionalism and accountability in their relocation process.
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