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Recent reviews

M
23 Mar 2015 · MoveAdvisor
1.0 out of 51.0
I would not ever use this moving company again even if it meant carrying my belongings one piece at a time on my back. They were a day late picking up and the new owners were moving in as we were being moved out. They were 12 days late delivering to our new home. When they finally arrived our belongings were in a different trailer. When they finally arrived we were told they would not begin to unload until we signed receipt of our goods in the condition they were picked up and paid them in full. We would be charged by the hour for any delay we caused. To add insult to injury damage amounted to an insurance claim of $22,000! There was and still is an outboard boat motor missing. There was not a room of furniture in our home that escaped Unbelievable damage. I hope that anyone that plans to move sees this review before they commit to this company. There was no communication from them (ever) in the time we spent agonizing over the whereabouts of the things we valued so highly. We felt that we were held hostage by this company, and to this day, are traumatized.
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J
21 Feb 2015 · MoveAdvisor
1.0 out of 51.0
I have moved multiple times across Canada and also to the Southern US and have never had such a horrible experience with movers. After waiting 19 days for my belongings to arrive, there was severe damage. One of the items to be moved was a baby grand piano for which I paid a premium at both the pick up location and delivery location. There were no problems at the pick up end. When the movers arrived to deliver, they were unable to get the piano into the house because there were only 2 guys. They knew what they had on the load, and yet did not supply appropriate personnel. A piano moving company had to be sent to get it in the house and reassemble it. They did cover this cost, but the piano sat in the garage (damp - not good for piano) for an additional 4 days. One of the items shipped was an antique clock. I asked about the packing of the clock at the pick-up location and was told that it was properly packed. The box was labeled fragile and arrows indicating the top. The clock arrived in about 10 pieces, and all value it had is gone. It was almost 200 years old. I cried. A large painting was also shipped and the frame was chipped in several places. The painting was done in 1913 and this is the original frame - over 100 years old. Insurance covered nothing. After dealing with the situation for over 6 weeks and multiple phone calls (always put on hold, longest time was 45 minutes) I got a nasty response from customer service saying "you get nothing". The 45 minute hold time was totally unreasonable and when the rep (Sam) finally got on the phone, he told me how busy he was and totally cut me off. Communication with this company is non existant. Very rude and if you think you will ever get a dime from a claim, think again. READ THE FINE PRINT. The contract is designed to never, ever pay anything to anyone ever. I would hire a pack mule to move my belongings before I would hire these clowns. Very unprofessional and uncaring. Your stuff is nothing to them. They will treat it however they like.
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K
15 Sep 2014 · MoveAdvisor
1.0 out of 51.0
Horrible dishonest service. They hired out our move to another company and didn't tell us. This other company ruined most of our stuff and was extremely late in arriving. After we filed our complaint, they offered us $200 to walk away quietly. They had ruined a 45 year old piano, our master bed frame was water damaged, we have pieces missing, toys missing, dents and scratches to our furniture that were colored in with a sharpie. Never again will they get my serviec and I'll tell everyone we know not to use them and why. I never received an apology for our damages and I had to pursue them every time.
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T
21 Aug 2014 · MoveAdvisor
1.0 out of 51.0
We are still waiting for our stuff from Toronto to Calgary, 22 days so far and the company does not care that we've had to pay for hotel, food and items for our house when we did move in. They said 7-9 days and it has been 22 and we are not happy. When I called them the guy in the office (manager) laughed and said if we won't pay the amt owing then we won't get our stuff. He was a TOTAL [EDIT]. Totally unprofessional = the worst company I have never dealt with.
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A
5 Apr 2014 · MoveAdvisor
4.0 out of 54.0
Hope this will help as it is difficult to find a moving company to trust I spent hours checking up on companies making phone calls and asking a lot of questions. I choose Pacific West and I was extremely satisfied with my move they were on time, professional and more important everything arrived undamaged..I just used their service again and same results.I hope this helps I know if I ever move again I wiill use their service.
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