20 Apr 2020 · MoveAdvisor
1.0 out of 51.0
Patriot Movers delivered items left behind in a move from Connecticut to North Carolina for purposes of House Staging. We have an extremely expensive Cast Classics Aluminum Patio Furniture Set. Each swivel chair in the set retails for $1,500. I was horrified as I watched the two movers unload the entire set without a moving blanket, a piece of brown paper wrapping or even Saran Wrap covering any part of the set. Well, no surprise, the set has scratches and now finish removed from edges of each and every chair-back and in prominent places like the tops of chairs. This set is elegant but thanks to Patriot Movers now looks worn and somewhat shabby. I was so blown away by the ineptness of the movers to not even have covered the items that I immediately pulled out my iPhone and video taped its removal from the truck. Then there were item numbers taped directly to each piece and I insisted the movers remove the tape. They pulled out sharp straight edges and had at it. Luckily they didn't gouge the arms. I immediately called the company while wearing an N95 mask since we're still in lock down. The movers at my house were impatiently asking questions of me, even becoming belligerent and demanding while I was trying to speak with their company, on the phone. They continued firing questions at me impatiently and pleading with me to hurry due to their heavy Saturday schedule and needing to get to the next client. In the confusion I didn't hear the guy, or he didn't tell me, I had to itemize the damage on the inventory sheet before they left. They knew I was very upset about the furniture so the movers said: "You call the company on Monday (this all took place on Saturday, April 18th) and make a claim with the insurance company." Both the guy on the phone from Patriot and the movers in my house said the same thing, "there's nothing we can do about this now, you call the insurance company on Monday."
When they finished setting the items up (I was assured they'd wear masks and gloves the entire time, towards the end of the move one of the movers didn't have a mask on -These movers just came from Bayonne, New Jersey, immediately outside of Manhattan, the epicenter of the Corona Virus-so I said, "Excuse me, put your mask back on." The guy actually Argued with me. The attitude of misogyny was disgusting, in my face, in my own home. SO when they completed the move, I again brought up that the patio furniture was unacceptable. They begged me to sign so they could get to their next client and assured me I was to submit a claim with the insurance company on Monday. I actually felt bad for these guys. I actually feel bad for laborers with such a job. It was after 12 noon and the tractor trailer they had to empty that day was gigantic, so I signed. I thought I was being kind. I was being stupid. I called Patriot today to take the next step in filing my claim for damages to the patio furniture and Kevin, the dispatcher I spoke with on Saturday, answered. He asked if I indicated the damage on the Inventory slip? I answered, "No, I was told I was to contact the insurance company on Monday. " Well, he refused to give me their number claiming he legally doesn't have to because I didn't indicate it on the claim. He is the same person I spoke with immediately upon discovering the damage on Saturday. I said, "You are the guy I spoke with on Saturday, you know and you knew I had a claim on this move." He said yeah but if you didn't put it on the inventory list I don't have to give you the insurance company info.
Then he said, The movers said that before they left you said the scratches on the furniture were no big deal. An outright lie. He refused to acknowledge I have a claim. He claims everyone made it crystal clear it was my responsibility to indicate it on the move inventory sheet. I do feel sorry for people who work these types of jobs . Let the Buyer Beware.
Read more