28 Sep 2026 · MoveAdvisor
1.0 out of 51.0
Used them for a move. It would have been smarter to have sold my stuff and purchased new. Unfortunately zero star was not an option; let alone negative stars. The list of costs associated with replacing what was broken or stolen has reached between $25-30,000 Canadian dollars. This company seems intent on financially destroying their customers.
1.) Destroyed family heirlooms.
2.) Damaged the walls of the house we were selling. Did not put any care into moving out of the home. I had to spend 3 days fixing holes and repainting before the buyers were satisified. Pegasus refused to take responsibility for their actions.
3.) Once this happened ask them not to bring the same mover to our new home. That mover started calling my wife at ungodly hours verbally harassing her about my statement. I told him to pound sand and blocked his number. Reported this to Pegasus. They ensure me the matter would be dealt with.
4.) Was told they would bring material in one shot on X date. They did not show up until 3 weeks later after numerous calls and no responses. I end up having to block my number in order to get in touch with them. Also part of the stuff came in one move, the other part came 3 weeks later. We moved in the winter.. Guess which part came with my snowblower and winter supplies?
Absolutely bonkers.
5.) Low and behold; HARASSING mover was part of the team that dropped off my stuff.
6.) Stuff that was dropped off was severly damaged. A non comprehensive list of stuff broken beyond repair:
a.) High end TV
b.) King bed and mattress --> They rolled up a high end king mattress so that the springs were busted when it showed up. The bed-frame had missing pieces and broken supports for both the king and queen sets.
c.) Family dressers and hope chest
d.) Handyman tools --> router, mitre saw
e.) Lawnmower
f.) Children's outdoor toys
g.) Exercise equipment like bikes, treadmill, etc.
7.) Magically new supplies such as baby formula, diapers, etc. that were still in the box went "missing". Anything that was still in original boxing and had not been opened was not found when they showed up.
8.) We were told that the movers would move the boxes into the proper parts of the house. That was a lie. The movers refused to leave clearly labelled boxes in the corresponding room and were told that was an additional fee that was not agreed upon prior when discussing.
9.) They would not respect my wife and her answers. The movers would not accept anything my wife said and would only accept the statement if it came from me. While I was working on a variety of other tasks my wife would continually come to find me to take the phone to confirm that what she said was accurate. When they showed up it was quickly evident they were not going to listen to her and as such our planned division of work to get the family ready for moving was thrown away. The "men" that came were traditional Muslims and showed my wife absolutely no respect. This is something she dealt with in the past as a teacher in an Islamic school so it was quickly evident what was going on.
10.) DO NOT USE THIS COMPANY!!!! STICKING NAILS IN YOUR EYEBALLS WOULD BE MORE ENJOYABLE AND HAVE A BETTER SUCCESS RATIO!
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