30 Oct 2019 · MoveAdvisor
1.0 out of 51.0
UPDATE:
STAY AWAY!! They are the WORST especially with customer service! Today I called to check the status of my claim from four months ago about my damaged furniture and floors (because no one had called to update me) and was told that because I opted out of insurance, my claim doesn’t matter. I then said “so because I opted out of insurance, that gives you the right to treat my things like crap? That’s not right” and the response I got back was “yup, is there anything else I can do for you?” What a terrible, unprofessional business!! I know the price is cheap but not worth it AT ALL. DO NOT SO BUSINESS WITH THESE PEOPLE!
This company was recommended to me and after my experience, I will never use them again. I was quoted $250 for my minimal amount of furniture which was decent so I went with it. I was also told that they would be coming sometime between 7-9am and that they would call when they were on the way. They showed up at 8:55 with no heads up or phonecall. But, I gave them the benefit of the doubt and decided it wasn’t a huge deal. When they showed up, I informed them to be extra careful with my tv stand because part of it was broken in the back. As I’m watching the movers take my stuff, they were not being careful at all. As a paying customer, I expect them to treat my stuff like their own which was NOT the case. Anyway, they took the tv stand and as they turned the corner, the leg broke off because they were not careful and turned the corner too quickly (this was unrelated to the part that was already broken — totally different spot). I understand that mistakes happen, but what bothered me was their response. When I asked what they were going to do about the tv stand that they broke, the response was “well it was cheap anyway” and of course it was blamed on me since I opted out of having it wrapped beforehand. They said there was nothing they could do about it and might as well throw it out. I’m sorry, what?!? If they were at least a little apologetic, I’d be more understanding. But no apology, instead it was my fault and of course the excuse “it was already broken” was used. Then, the guy offered to wrap my couches free of cost so I took him up on it. I had scheduled a two hour window and was told that any extra hour would be $135 (per hour). I didn’t think wrapping couches would take long but they spent 20 minutes doing it. I had a feeling they were taking their time to extend the window and get paid more so I spoke up and said I did not want to go over the time and needed the couches loaded ASAP. Side note - the “covers” for the couches were dirtier than my actual couches! Covered in dirt, leaves, and stains. I would’ve been better off just putting them as is in the trunk. On top of that, they were NOT careful with my furniture at all. When we got to my new place, I noticed half of my furniture was scratched. My new place had brand new wooden floors so I told them to please be careful because I would get charged for scratches. So what do they do? Drag my furniture across until I stopped them. I’m an understanding person and usually not one to complain, but if these people had just treated me like a paying customer and taken care of my things with respect, I would have been more appreciative. Instead, I felt like they wanted to get the job done without being careful. Maybe I was treated like this because I look much younger than I am, but regardless, there’s no excuse. I would have loved to give them a bigger tip but unfortunately I couldn’t justify more than an extra $20. I think they would have many more customers if they treated their customer’s furniture as if it were their own, AND treated customers with respect. I was so disappointed and I will not be using this moving service again. Takeaway: now I have to spend $300 on a new tv stand. You’d be better off using a more expensive moving company or just having friends help you as opposed to using this company. Lesson learned: you get what you pay for!
Read more