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Recent reviews

M
30 Jul 2023 · RemovalReviews
2.0 out of 52.0
We chose Pickfords to do our move to another country. During the packing everything went smooth and they did a nice job. The trouble started during delivery. On the delivery week, they ask you to fill a form where you can choose if you want your items, unboxed or not, we chose unbox everything. Unfortunately, when they delivered our things, everything was left in boxes, they did not even care about unwrapping them. A huge piece of furniture was left standing in the middle of my dining room, a wooden box sealed with nails was also left there, furniture that was disassembled during the move by them, was not assembled back. A huge mess. Besides that, since the delivery took place, more than a month ago, they still have to deliver our dining table. They simply did not even try to deliver saying it was too heavy and they needed more people. They knew how heavy it was and how many people they needed because they removed from my house. We even ask how is the cost of hiring more people’s to deliver it, which was not obligation, since we already paid for it. No answer. I have been emailing Dominic almost daily, and he always says he is asking his team to take care of it asap, and nothing happens. This is extremely frustrating, and I never been in a situation like that, even though we moved abroad a couple times. Dominic told me he would give me an update by today, but ai just email him, and got an out of office message. I do not recommend this company to anyone. Extremely untrustworthy.
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S
18 Jun 2023 · RemovalReviews
3.0 out of 53.0
Moved from UK to USA. UK pickup was efficient, and admin was fine (although there is a lot of paperwork). Goods took a long time in transit, mainly due to container shortages and delays for US customs inspection. However Pickfords US partner, Global Logistics, took a long time to ship goods from New York to Austin Texas after they had cleared customs, and they also gave wrong delivery address to delivery company despite our advising them 3 times that our US address had changed. Local delivery agents (Austin Firefighters) were excellent. UK pickup 26 January, goods finally delivered to our new home in Austin 5 June. The major downside for us was Pickfords' insurance. We paid a lot of money (£1019) for cover. We had a few breakages, but when we submitted a claim 10 days after delivery, having taken a few days to unpack everything and not having access to a computer, we were told that our claim was rejected as it was not made within 7 days! Pickfords referred me to the small print in the insurance document. It seems unreasonable to me to expect anyone to remember the terms of a document they signed 5 months previously amid the upheaval of a removal. The very least Pickfords could have done would have been to remind us around the time of delivery that we had only 7 days to submit a claim. This has soured what would otherwise have been a fairly satisfactory removal, and smacks of sharp practice. I would advise anyone to read the small print carefully and I suspect better and cheaper insurance cover is available elsewhere.
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D
13 Nov 2022 · RemovalReviews
1.0 out of 51.0
I used Pickfords to move from Manchester to Lincolnshire and paid for one of their top packages and insurance to ensure all went smoothly. Unfortunately while the team doing the move were pleasant and the day itself went fine, everything after that was a disaster. Some items were broken - now noting i had taken out the insurance i wasnt concerned until i had to deal with the office team. Barrier after barrier was put up - 3 months later they still hadnt paid out a less than £200 claim (noting i had paid thousands for the move) and every person blamed someone else. Cut to 4 months later, they are STILL ignoring me, not returning calls and emails - including management. Eventually after a lot of running and chasing on my side i finally get the money from the claim. At this point, i raise a complaint but senior management decide (5 months later, after more ignoring emails and calls) that as they did eventually pay the claim, the matter is closed and they didnt feel a gesture of good will was due - well i disagree. I WOULD NOT RECOMMEND THIS FIRM, IF ANYTHING GOES WRONG THEY DONT WANT TO DEAL WITH IT AND WILL DO EVERYTHING NOT TO PAY OUT AND WILL TRY TO WEAR YOU DOWN. There are plenty of other companies out there, use someone else.
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B
15 Jul 2022 · RemovalReviews
1.0 out of 51.0
Sadly i used Pickfords to move to Canada, they smashed so many of our items and then refused to pay for the items via their insurance partner. I would not recommend their services
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J
14 Jul 2022 · RemovalReviews
1.0 out of 51.0
We paid for Pickfords to do our removals from Durham city to Scarborough, North Yorkshire on 23rd June 2022. Even though they sent someone round to assess our needs, on the day they did not send enough vans and men. They had to leave some of our things behind until the next day - and I had to ask the new owners of the house if they would be kind enough to put up with this!! When our furniture etc was eventually unloaded at our new home they had destroyed the bed base, a chest of drawers and a metal work bench AND had left loads of garden stuff behind. We paid over £550 for transit insurance with them - a company they use called Centry - which they reassured us were really good. Well, it transpires that they were miss-leading us completely. After a couple of emails the company wont even respond to any of my emails. We are left here, with damaged things and losses and no one at Pickfords or Centry will even respond to me. We are utterly appalled and I have to warn people not to use this company. They have no customer service - they just want your money at any cost.
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