Pickfords

Reviews

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1. L

   Lorraine T.

   Source: RemovalReviews · Bridlington, UK to Whiteland, IN

   12 Mar 2020Partial movePaid £1,250

   Fantastic company.

   I’m so thankful to have picked this company. The two guys that packed up our shipment were wonderful. But, for the lady Susie Borrajo who had to help me literally through every step of the paperwork, she has the patience of a saint. Without her help and guidance I would have thrown in the towel and just let them keep my shipment. The customs forms just kept getting sent back for more information but she didn’t let me give up. And my shipment is on its way. Thanks again for the great team that worked for and with me.

   Response from Pickfords

   Dear Mrs Thomas, Thank you so much for your five star review and we're delighted that you chose Pickfords to carry out your International Shipment. We’re so pleased to hear you received the help and reassurance to support you through the process. Susie is dedicated and caring and takes such pride in her role with a passion for ensuring a high level of customer service is provided at all times. She is a real asset to Pickfords and this is a clear example and demonstration of our company values and I will ensure she receives recognition for her professionalism. We truly appreciate your feedback and I have passed on your kind comments to Susie and your packing/loading team Neil and David who are all very grateful for your kind words. Thank you again for sharing your experience with us, and we look forward to assisting you on the next part of your shipment. Kind regards, Barbara Donaldson Customer Service Manager.

2. P

   Paul T.

   Source: RemovalReviews · Kingston upon Hull, UK to Lincoln, UK

   13 Dec 2019Paid £1,700

   My move.

   I have just had a full packing service with two young guys from Pickfords and despite their age they were so polite, friendly and extremely hard working. They looked after my 83 year old mother very well and it was stressful. They delivered early the next day as stored the furniture overnight. Again the next day they worked really hard and got the job done very efficiently. Great service and these guys deserve a medal for all their work. I hope Pickfords appreciate them. The only problem was that I heard they had to travel back to the depot many miles away and slept in the van overnight on a freezing night and yet they still worked hard without complaint. Had I been aware they would have been offered at least a warm room to stay but I guess then there was a matter of insurance. Well done guys, very pleased and they even gave my mum a hug when they left.

   Response from Pickfords

   Dear Mr Thomlinson, We are delighted to read your kind feedback and would like to thank you for taking the time to write your review. Moving home can be a little daunting and we're pleased to hear your mother received the help, support and reassurance to make the process as easy as possible. Our crews are a credit to us and nothing is too much trouble for them. They can be faced with challenges during the move which are taken in their stride and handled with the utmost professionalism. It means a lot to the team and to Pickfords to receive recognition from our customers and I can clearly see from reading your review that Lee and Jordan went above and beyond to ensure the move was a success. I will ensure your comments are brought to their attention and they are praised for their hardworking efforts. We would like to take this opportunity to thank you for using Pickfords and wish you and your family a very merry christmas and happy new year. Kind regards, Barbara Donaldson Customer Service Manager.

3. J

   Jennifer P.

   Source: RemovalReviews · Bradford, UK

   26 Dec 2019Paid £1,785

   Moving from UK to USA.

   I am reviewing the pickup only, as I’ve not received my items yet. It was a very stressful time for me as I was moving on my own to the States. My furniture and personal effects have been in storage for nearly 4 months. Susana Borrajo at Pickford helped me through the process and was very understanding and professional. Booking a date to pack up and paying the invoice was easy, The 3 removal men arrived early on the due date and quickly, efficiently and politely packed up my belongings. It was a very wet day and they protected my carpets and wore clean shoe protectors. Their truck was very big and space on my cul de sac, where I lived, was limited but they ensured no one was blocked in. The glass in one of my paintings broke and they were very apologetic and advised me to speak to Pickford’s admin. Susanna said immediately it would be repaired and advised me when it was completed. As soon as I was ready to receive my shipment Susanna went into action and arranged for the shipment as soon as a ship was available. Given 4 stars as I’m still waiting for receipt of my items so cannot give a final evaluation. Overall I was impressed by the service.

   Response from Pickfords

   Hi Jennifer, We are delighted to read your lovely review and I would like to thank you for acknowledging the level of service provided by Pickfords in the first part of your International shipment. Moving home can be a little daunting, so it's great to hear you received the help, support and reassurance to make a difficult time as easy and stress free as possible. Protecting your home and contents during the move is important to us and we're pleased to hear great care was also taken to protect your flooring. We apologise for the unfortunate breakage that occurred but it's great to hear this was dealt with efficiently by your Move Manager Susie. We truly appreciate your feedback and look forward to assisting you on the next part of your journey. In the meantime, should you require any further help please do not hesitate to contact Susie who would be more than happy to assist. Kind regards, Barbara Donaldson Customer Service Manager.

4. L

   L T.

   Source: RemovalReviews · Durham, UK to Middlesbrough, UK

   6 Nov 2019Paid £480

   Redelivery out of storage.

   Everything was in perfect order after 5 months in storage. The two chaps who carried out the redelivery were v fast and efficient as well as personable and patient. They reassembled the bed, and put everything where it was convenient for us. My only quibble is that we weren't sent a msg to tell us a more specific delivery time. All in all a good service, and I would recommend Pickfords without hesitation. (I was rather surprised that the delivery van was blank ie no Pickfords logo..?

   Response from Pickfords

   Dear Miss Tearse, Thank you for choosing Pickfords for your move via storage and we are very grateful for your kind recommendation. We are sorry to learn of the communication issue regarding a delivery time, however we are delighted to hear that the crews hard work and efforts ensured an efficient service was received. I will ensure your feedback is communicated to our Operations team as well as your praise to your moving team. We hope you are settling well in your new home and it we can be of any further help please do not hesitate to contact us. Kind regards, Barbara Donaldson Customer Service Manager.

5. S

   Steve B.

   Source: RemovalReviews · Nottingham, UK to Austin, TX

   18 Jun 20233-bedroomPaid £4,344

   Beware onerous insurance terms!!

   Moved from UK to USA. UK pickup was efficient, and admin was fine (although there is a lot of paperwork). Goods took a long time in transit, mainly due to container shortages and delays for US customs inspection. However Pickfords US partner, Global Logistics, took a long time to ship goods from New York to Austin Texas after they had cleared customs, and they also gave wrong delivery address to delivery company despite our advising them 3 times that our US address had changed. Local delivery agents (Austin Firefighters) were excellent. UK pickup 26 January, goods finally delivered to our new home in Austin 5 June. The major downside for us was Pickfords' insurance. We paid a lot of money (£1019) for cover. We had a few breakages, but when we submitted a claim 10 days after delivery, having taken a few days to unpack everything and not having access to a computer, we were told that our claim was rejected as it was not made within 7 days! Pickfords referred me to the small print in the insurance document. It seems unreasonable to me to expect anyone to remember the terms of a document they signed 5 months previously amid the upheaval of a removal. The very least Pickfords could have done would have been to remind us around the time of delivery that we had only 7 days to submit a claim. This has soured what would otherwise have been a fairly satisfactory removal, and smacks of sharp practice. I would advise anyone to read the small print carefully and I suspect better and cheaper insurance cover is available elsewhere.

6. M

   Mariana M.

   Source: RemovalReviews · Cascais

   30 Jul 20234+ bedroomPaid £3,666

   Messy delivery - PF23035081 - Extremely untrustworthy

   We chose Pickfords to do our move to another country. During the packing everything went smooth and they did a nice job. The trouble started during delivery. On the delivery week, they ask you to fill a form where you can choose if you want your items, unboxed or not, we chose unbox everything. Unfortunately, when they delivered our things, everything was left in boxes, they did not even care about unwrapping them. A huge piece of furniture was left standing in the middle of my dining room, a wooden box sealed with nails was also left there, furniture that was disassembled during the move by them, was not assembled back. A huge mess. Besides that, since the delivery took place, more than a month ago, they still have to deliver our dining table. They simply did not even try to deliver saying it was too heavy and they needed more people. They knew how heavy it was and how many people they needed because they removed from my house. We even ask how is the cost of hiring more people’s to deliver it, which was not obligation, since we already paid for it. No answer. I have been emailing Dominic almost daily, and he always says he is asking his team to take care of it asap, and nothing happens. This is extremely frustrating, and I never been in a situation like that, even though we moved abroad a couple times. Dominic told me he would give me an update by today, but ai just email him, and got an out of office message. I do not recommend this company to anyone. Extremely untrustworthy.

7. M

   Maria M.

   Source: RemovalReviews · Burgess Hill, UK

   30 May 20224-bedroomPaid £10,000

   Unbelievable

   We had chosen Pickfords for our UK to DXB move as we had used them 4 years prior and had an excellent service. We have just had our 40ft container delivered(ontime) and I can not believe how badly packaged our furniture items are. One layer of bubble wrap was used to package a large kitchen dresser, which has therefore arrived damaged. An expensive marble and solid wood dresser was dropped by two packers, I witnessed this and heard it crash to the ground on my driveway. The rest of the team went to assist and when I said stop, there is no point loading it if it's broken they denied dropping it and said it had been 'placed' onto the ground. Well they lied because the item has arrived with severe damage consistent with being dropped. TThe guy who clearly wanted to be somewhere else because it was his birthday and spent most of the time smoking or on his phone did not use a single sheet of paper between any of my plates which were stacked, crystal wine glasses were placed insideceramic mugs, some boxes contained items that were obviously thrown in with large spaces between items, no packaging or thought to maximise space. Unbelievabley an entire large box was opened containing nothing but packing paper. Was this some kind of joke? At the end of the three days, the packers thanked me for looking after them so well, I provided drinks, snacks etc and tipped them well. Despite lying about my dresser being dropped, the guy in charge did a good job packing (Ivan?) But the way my kitchen and utility room were packaged by the other guy is unacceptable, negligent. Even the packers here in Dubai could not believe it and took photographs of damaged items. We paid £10,000 for this service, the least we would expect is that our household contents be treated with some respect.

8. T

   Tom H.

   Source: RemovalReviews · Colchester, UK

   14 May 2020Partial movePaid £1,490

   Overcharging for delivery from storage.

   I have used Pickfords several times over the years. While not the cheapest, the service is very good and reliable. However, on requesting to move some furniture out of storage in June, and all of 7 miles, Pickfords seem to be taking the opportunity to profit from the current situation and are charging me more than 50% what they had indicated it would cost just a few months back. This is incredibly disappointing as clearly this does not reflect the cost to them.

9. D

   Deborah O.

   Source: RemovalReviews · Manchester, UK to Lincoln, UK

   13 Nov 20223-bedroomPaid £2,726

   DONT USE THEM

   I used Pickfords to move from Manchester to Lincolnshire and paid for one of their top packages and insurance to ensure all went smoothly. Unfortunately while the team doing the move were pleasant and the day itself went fine, everything after that was a disaster. Some items were broken - now noting i had taken out the insurance i wasnt concerned until i had to deal with the office team. Barrier after barrier was put up - 3 months later they still hadnt paid out a less than £200 claim (noting i had paid thousands for the move) and every person blamed someone else. Cut to 4 months later, they are STILL ignoring me, not returning calls and emails - including management. Eventually after a lot of running and chasing on my side i finally get the money from the claim. At this point, i raise a complaint but senior management decide (5 months later, after more ignoring emails and calls) that as they did eventually pay the claim, the matter is closed and they didnt feel a gesture of good will was due - well i disagree. I WOULD NOT RECOMMEND THIS FIRM, IF ANYTHING GOES WRONG THEY DONT WANT TO DEAL WITH IT AND WILL DO EVERYTHING NOT TO PAY OUT AND WILL TRY TO WEAR YOU DOWN. There are plenty of other companies out there, use someone else.

10. B

    Bruce G.

    Source: RemovalReviews · Hitchin, UK to Victoria, BC

    15 Jul 20223-bedroomPaid £2,500

    Terrible Service

    Sadly i used Pickfords to move to Canada, they smashed so many of our items and then refused to pay for the items via their insurance partner. I would not recommend their services