15 Aug 2020 · MoveAdvisor
1.0 out of 51.0
The communication from Pleasant Moving was good leading up to the move. They said they could accommodate a second move on a Saturday (the first move was supposed to be "a few hours.") Then they arrived 4 hours late, at 7:30 in the evening. Leading up to arrival, the owner/manager told us for 3 hours straight that the truck would be arriving the next hour.
When the movers finally arrived, they had been working for hours and were exhausted. My husband and I moved many things ourselves, many labeled boxes were left right in the door or outside in the garage. Someone got hurt and the team had no first aid kit. Everything came to a standstill for about an hour. They even had to call in someone because no one could physically carry our things up the stairs by midnight! I felt really bad about the whole experience, paying by the hour but having to watch people suffer trying to get it done under extreme duress. One or two of the movers were friendly and professional. I still feel bad for them, and I hope they all got the overtime that they legally deserve after that mess.
End result: Our brand new kitchen table has damage, we lost a box, a couch was ripped. We carried most of our valuables in trips with our own car and had to help with the physical moving of boxes up and down stairs. All of this is the result of poor management pushing exhausted laborers. Oh, but we got $150 knocked off the price, which was already 3 hours over the estimate.
I advise you to look elsewhere for your home move.
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