24 Jul 2026 · MoveAdvisor
1.0 out of 51.0
We contracted with Pricing Van Lines to move a small shipment of household goods for us from Boston to Utah. We entered a contract with Pricing Van Lines and paid our deposits to them; They subcontracted the job to Northwest Moving Group, 10506 Steele S. Bldg. B, Unit C Lakewood WA 98499 (US DOT No: 3810784; ICC/MC No: 1396067). On the morning scheduled for pickup, Northwest called to inform us they could not honor our agreement until the following day. The next day, 6/14, their crew showed up without any tools to disassemble furniture they knew was part of the move, which we ended up having to provide. Pricing Van Lines estimated the move would take around 18 days. However, Northwest has a different policy, laid out in very fine print on the bill of lading they asked us to sign on the morning of the move, which allows the goods to be delivered by as late as 7/28. As we could not delay moving out, we were essentially forced to accepted this bait and switch. As the time stretched on, we repeatedly called, texted, and emailed both companies to find out when they planned to deliver. Most of the time, neither responded. Worse still, when they did reply, they provided mistaken information about the shipment, which left us waiting in vain on several promised delivery dates without any warning or follow-up explanation. Our goods finally arrived on 7/23 but Northwest added $475 to the final payment of $625 claiming charges related to street access and using the freight elevator of the apartment. The modern apartment building with an ample freight elevator on street level is located on a broad avenue with easy access. Both companies knew the address long before the move and that there was a freight elevator, but none of the fees demanded upon delivery were mentioned in the contract we signed. Again, they waited until the last minute and forced new terms on the move. I am a veteran (USMC and USA) and have moved several times both internationally and around our great nation, east to west, north to south. Our experience is that both these companies are dishonest, deceptive, and without the slightest care for their customers. Avoid them at all costs or suffer as we did.
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