29 May 2023 · MoveAdvisor
1.0 out of 51.0
This company has different locations, but all have the same DOT number. I spoke to Justin Brown, and he assured me the cost would not exceed his quote. I was very specific and clear about the dimensions of the move. Three days before the move, the “driver” contacts me and asks for pictures. The diver raised the price by $1,000 dollars. It turned out he was the owner of the company, and said the total amount charged would be contingent on how many hours his workers took to load the truck. I saw other reviews where these movers, added charges, and held for ransom customer valuables until the customer paid.
The move was outside my price range. Even when I changed it from a long distance to a local move, the “owner” did not change the original quote. The move would have been about a mile away. I opted to lose the deposit than to keep dealing with the company.
So, in short, Justin gives you a really good quote, three days before the move, the boss calls you and jacks up the price, then you can either lose your deposit, or continue with the process and risk losing your goods if you do not pay added charges.
Very dishonest, not fair to the client, should explain better how they conduct business.
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