19 Aug 2017 · MoveAdvisor
1.0 out of 51.0
I was very disappointed with how things ended up with RC Mason. The salesperson Brian was very helpful when providing me information, although it often took him several days to return a call. I chose to go with Mason for my move from Danvers MA to Boulder CO. My belongings were picked up as planned, 3 weeks before my arrival to Boulder. The day before I was flying to Boulder I found out my belongings NEVER LEFT MASON's PARKING LOT. Not only did they forget to ship my things, they lied to me about it. I eventually found out from Atlas and not RC Mason. Ashely from RC Mason pretended she was helping me and said Atlas dropped the ball, but I specifically asked her where exactly my things were and she said "she is trying to find out from Atlas". However they were in a truck in the parking lot of Mason. Ashely gave me her work cell phone and said call anytime - but when I called she never responded. I finally spoke to Jeff Mason who did at least follow up and provided me with honest answers. My belongings came one week late and I had to stay in a hotel while my pets that came with me were in an empty house scared. I would NEVER hire them. If you do follow up every day and call Atlas for an update, because Atlas is the ONLY one that told me the truth and helped me manage through it.
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