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Recent reviews

L
11 Apr 2018 · MoveAdvisor
1.0 out of 51.0
This company currently has my mother’s belongings. They are almost two weeks late in delivery and still tell me that they don’t have a truck to transport her furniture. Now I call several times a day and leave messages to get an update and no one will answer the phone or return a call. Mike Miller says he owns the company and that there is no one else above him to speak with about the issues we are having. Can anyone help us with getting my mother’s belonings back? If there is someone from this company that can positively assist me I will gladly Delete this review.
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J
2 Apr 2018 · MoveAdvisor
1.0 out of 51.0
This company is the biggest fraud. After lying about being able to handle a military move and the forms of payment they accept I booked our PCS from FL to IL. They movers showed up 3 hours late with 3 guys and 1 didn't have a form of ID, 1 had some kind of outstanding warrant or felony (was denied base access) they lied about how much the move would be and held out stuff hostage.they finally delivered after making us deposit cash into their bank account (suddenly they didn't take credit cards) the truck wasn't big enough and we had to throw away some of our stuff, we paid them cash to get our stuff and they kept lying about when our stuff would be on the road. Finally our stuff is on the road and its delivered by someone who didn't have a drivers license in hand. Get him on base after an hour. He opens the truck door and all we see is our stuff destroyed. Everything was moldy or destroyed. We were assured it would be taken care of through claims and that was a lie. They offered $68 for our entire house worth of items destroyed. The few boxes that weren't damaged were opened and missing items or just empty. They went through our stuff and stole what they wanted. They opened sealed military envelopes, stole items they wanted and left behind beer cans in our boxes. They lied when having me sign the paperwork and what I was signing at our original destination and then added things in front of my husband to papers I signed earlier when they got there. We had to unload the truck ourselves because they didn't send anyone and we ended up paying 3x the amount we were supposed to. I didn't think they could get any lower but I just opened our deployment homecoming box for decorations and most of that is missing as well. How do you steal items like that?!
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C
1 Apr 2018 · MoveAdvisor
5.0 out of 55.0
Close to the beginning of the school-year, I used this company to move my son into his shared 2 bedroom home from Georgia with his roommates. Even though we had a relatively large load, they seemed to handle it with ease. Not only that, everything was well taken care of. They were very professional, friendly, and timely in their work - ensuring that my kid was able to start the school year right. I would happily choose to work with Real Movers Moving again in my future moving needs.
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M
1 Apr 2018 · MoveAdvisor
5.0 out of 55.0
At first, I was a little worried using Real Movers because it was my first time with them but they proved I was worrying for nothing. They came right on time. The workers that were helping me move out of my two bedroom apartment was very careful with my property, they were friendly and they acted like professionals through out our pleasant accounters. My properties arrived at my new apartment in perfect condition. I'm glad I founded Real Movers if I were to move again I would definitely hire them for their service.
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K
26 Feb 2018 · MoveAdvisor
1.0 out of 51.0
On October 12, 2017, I booked a reservation with Real Movers. I spoke with Nikki and John. I mainly spoke with Nikki as John more so closed the transaction and passed my saIe to Nikki. I advised her that I had 12 boxes and bags with clothes. She advised me that the bags cannot be shipped separately and they would have to go in boxes. Nikki stated she’ll add 9 more boxes for the clothes. When the final contract was drawn, it included the price along with 21 boxes being inclusive to the final quote as Nikki verbally confirmed this with me after I asked her three times to be exact that I wouldn’t be charged extra for supplies and she stated “Correct.” When the drivers completed the transaction, they presented an invoice with an additional amount of $202.50 (for the boxes that Nikki added in the quote) after I paid the first half of the move. However, they told me I had to pay for the boxes and extra cubic feet. I told them Nikki advised me she’ll add in the extra boxes to account for the clothes. I called and spoke with Isabel who stated she couldn’t help me! I was called by the delivery driver and advised my items arrived (late). Before completing the call, the delivery driver had the audacity to rudely stare they would not release my items until I paid the extra balance of $202.50 for the extra cubic feet that they added in due to Nikki’s error. The caller/driver was extremely rude! I advised Stephanie that I was overcharged and that Nikki made an error and I was dismissed. I even went to their office and was advised the owner was not there. They refused to give me a refund for the overcharge which was Nikki’s error. They also charged me more than 10% for the deposit! A $1200 move became $1700+!! I advised Stephanie I was going to contact the Better Business Bureau and she told me to go right ahead! $400+ error on their behalf!? BEWARE OF THIS MOVING COMPANY! If you do not want to get robbed and do not want to have your items delivered after the proposed delivery time and unprofessional movers, please choose another company!
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