6 Nov 2020 · MoveAdvisor
1.0 out of 51.0
My contractor, highly recommended Rent-a-Son. However, they have been a total disaster. After two months in storage, my furniture was returned to my condo. There was significant damage along with several missing items. My black cherry wood bed was gouged and scraped. My dining room table could not be reassembled because of a broken leg. Our six foot floor lamp was broken in two and was deemed non repairable. Many other pieces were scratched and chipped. It took six weeks to get them to inspect the damage and do some cosmetic repairs. I was offered less than 1/3 of the cost of the lamp, because they said that the insurance I had purchased only paid by the pound. Since I had payed extra to purchase their “premium” insurance package, I asked to see the wording in the policy. That request along with my phone calls and emails to Erika have been totally ignored. I was asked to waive the unpacking, which I did. My only request was, because I am a senior, that my extremely heavy bed be reassembled. Almost three months later and several emails, the bottom section of the bed is still not reattached. All of the above has been extremely frustrating, but our greatest concern is with the missing items. Our leased Bell PVR ($499) is missing, along with an IPad and two older IPhones. I’ve asked them to check to make sure a box wasn’t missed, but again my request and my losses are being totally ignored. My wife and I are very concerned that both the IPad and the phones contain personal information. My advice is use Rent-a-Son at your own risk.
Sam Roberts
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