3 Jun 2023 · MoveAdvisor
1.0 out of 51.0
I used Riley before, 2 times over past 10 years for moves between PA and FL with no issues. But now, the 3rd time it was the worst, will never call on them, nor recommend them. Their treatment of my items is an insult, and being a repeat customer at that.
My boxes arrived as if they went through a tumbler. They paid no attention to labels of fragile, glass, top, arrows up as to not tilt to side, etc. Treated them all with equal contempt.
Even worse, the dishonest way they described the condition of my furniture on their inventory sheet. They code their condition, 100% of them, as badly worn, scratched, soiled/stained, etc. Hardly worth paying thousand to move, by their own description all labeled as garbage condition. Of course, they present this AFTER all items are loaded, ready to go, a quick signature, off they go. An honest review is done up front, mutual review, let them show where all these stains, etc are. They do charge for insurance with 250 deductible, hardly worth having since insurance will not pay for garbage anyway. Just an other markup.
Big mistake to go on trust, so I am a sucker for trusting them, always demand their list of item conditions BEFORE they load them, and if you want your items handled with care, you just may be in for a let down with Riley, as I was. Never again.
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