19 May 2022 · MoveAdvisor
1.0 out of 51.0
Had to move across the country, and after being called by 20 different moving companies, Steve was the first friendly face I encountered. His price was $2k, around 30% cheaper than the rest of the moving companies. Therefore, I immediately said yes and gave a $400 deposit for my move. Excited that I had finally solved the moving problem, I waited for movers to show up two weeks later.
At around 2 P.M. three men show up to my apartment. The first man comes in and after glancing around for 30 seconds, states that I have double the amount of stuff from the estimate, and that it will now be $3,000. With my flight only a few days away and the movers at my apartment, I had no choice but to say yes. Additionally, I had been quoted for a full service move, now, these men wanted to charge me per stair, per elevator use, and for every 75 feet. MAKE SURE YOU READ THEIR SCUMMY CONTRACT AS THEY WILL CHARGE YOU FOR ANYTHING AND EVERYTHING!!!! THEIR CONTRACT IS MADE TO CHARGE YOU FOR WHAT YOU BELIEVE YOU WILL GET IN THE FIRST PLACE.
Finally, after they take my stuff away, the main man harasses me for a tip. He continues to say 'make sure you take care of us, make sure, make sure, etc.' Afraid my stuff will not arrive safely, I give each of the 3 of them, $40. Absolute scumbags.
Then, I call Steve, tell him that my $2k move is now $3k and that I was harassed for a tip. Steve says that it isn't ok, and that he will look into it. However, he is just a salesman, and there is nothing he can do.
So, I bite the bullet and pray that my stuff will make it. Two weeks later, I get a call that my belongings will arrive on a Wednesday. Wednesday morning, I get a call stating that the truck is broken, and that it will be Friday. So, I book another two nights in a hotel ($300). Friday morning, I get another call stating that it will be closer to Sunday. I book another night in a hotel ($150), and take the loss.
Saturday comes around and I call to see what time they are going to arrive so I can plan accordingly. After speaking to the truck driver, he states that his 18-wheeler will not fit on my street and that it will not make it up the small hill to me. So therefore, I have to pay for a 'shuttle service.' I had assumed that my 'full service' move meant that they had taken into account where they we're delivering the goods. So now, I am told it is going to be another $400-800 depending on the U-haul they have to rent. I am in awe that my $2,000 move had now become over $4,000. If I knew that was going to be the case, I would've sold my belongings and bought new furniture.
So, I decide to call the front office, (30 minutes of being transferred around to speak with someone). Man answers, is completely and utterly rude, and essentially tells me that he doesn't want to be working on a Sunday anyway and that he cannot help me. I tell him that it is illegal that they did a bait-and-switch and he tells me to take them to court then (which I'm sure people do often). Finally, I tell him I own a marketing company and that I am going to make sure reviews go out whether they do a great or a terrible job. He speaks to his boss finally, and the boss says, if you're willing to put out good reviews for us and bring us business, we will take care of the cost of the shuttle. I say fine, and we agree.
I get a call the next morning, the day that belongings are supposed to arrive, and the driver (who is contracted, does not work for RoadRunner), states that there is no way the shuttle will be covered, and that I will have to pay for it. I call RoadRunner back, and the man answers and basically says you either pay it or you don't get your stuff, despite agreeing to cover it the day prior. I spend hours looking for the business owners name after being hung up on by every person in the company. And finally, I say to myself that I need to get my belongings that are being held hostage, so I say bring my stuff and I will pay for it.
They deliver my belongings that Monday, I give them the remaining amount of money (cash of course, because they know everyone would dispute if it was anything but). So, here I am, screwed out of $4,000 for a $2,000 move. Everyone at RoadRunner are scumbags and should not be allowed to operate a business. DO NOT DO BUSINESS WITH ROAD RUNNER MOVING. THEY WILL BAIT AND SWITCH YOU AND CHARGE YOU DOUBLE!!!! I will be following up with small-claims court, and taking any route I can to get my money back.
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