13 Jun 2020 · MoveAdvisor
1.0 out of 51.0
Terrible company!! The salesman was a con-man deluxe. They claimed that they had their own trucks and moving crews. But the moving crew showed up at my house with a u-haul truck and the crew was subcontracted. I was charged an extra $3000 on moving day because the volume of my goods was higher then the company calculated. I'm confused how this could happen since I gave the guy specific measurements of every item we were shipping. The salesman had claimed that they were the only movers who signed a binding contract that locked in my price. That was a total lie!! How could they charge me an extra $3000 if we had a locked in contract? The main reason I chose Roadrunner Moving and "Storage" was because the salesman told me that they would give me 30 days of free storage at a climax controlled facility they owned in Texas. Come to find out, there is a different company based in Houston that is also called roadrunner moving. But when I called them I was told that they are not associated with the Florida company, and the Florida company does not own storage in Texas. I later learned that the moving crew loaded my furniture in the u-haul truck and unloaded it into a rental storage unit in Amarillo, Texas. The moving crew was very unprofessional so I requested a different crew to deliver my furniture in Oklahoma. The company ignored my request and sent the same crew to deliver the furniture. I'm wondering if they just go with the lowest bid on the subcontract. Other lies include: The salesman told me that the moving crew would "crate" all of our our large pictures and also marble furniture tops. In my book, the word crate means a wooden box. I was very impressed with that idea. But it ended up that they just put those items into standard cardboard picture boxes. They did the same with the TV. I couldn't believe it. They had extra charges for wrapping certain furniture items in cardboard and blankets. The movers did do a good job of packing their truck tight and all the way to the top. But many of our boxes were crushed on the corners or edges. Surprisingly we didn't have too many items broken. They did damage a couple of our antique furniture items. Basically, the salesman bent over backwards to be courteous and helpful until I had paid the initial $2000 deposit. After that point, he could care less about me. I will never use this company again!!
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