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Recent reviews

D
24 Feb 2024 · MoveAdvisor
1.0 out of 51.0
On July 23rd, 2021 I had S and M Relo LLC move my home from Indiana to Florida. The company that contracted the move had assured me that my home items and business furniture would be safe. It took until September for truck to come. When boxes were delivered items were broken, boxes had missing items, my palm tree it’s leaves were broken on off, my brand new queen mattress was missing, the 2 Jamaican boys tried to deliver junk that wasn’t mine , my elliptical was broken, refused to take my church pew that was family memoir. I called numerous times , tried to follow claim, rude customer service, refuse to return call. Paid more than I contract stated. Contracting company Lee and Steve refused to answer or reimbursement for missing bed , lost items and broken items. Do not use this company, they have thieves working for them. Now it has been going on 3 years and still no reimbursement. The company does not pay face value of merchandise unless you add extra costly insurance. When they loaded my bed they spoke in foreign language while holding mattress. I ask what they said one Tony said he was trying to use mattress to hold everything from falling. Already my heart told me not intention. I have several Jamaican friends who are honest not thieves.
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S
26 Jul 2023 · MoveAdvisor
1.0 out of 51.0
This is the first time we made an interstate move. We had no idea the first person we talked to was a broker who then assigned us to S & M Relo LLC near Columbus OH. The broker based our “estimate” on the number of boxes and items we would be shipping. We had to guess as we didn’t have everything packed at this point. When the movers came to pick up our load, we didn’t have nearly the amount of items that we originally priced out. S & M refused to negotiate a new price, so we ended up having to over pay for our move. They moved our belongings to Florida within a timely manner however, some of our furniture was damaged because they failed to wrap items as was promised. They also stole items from us. Each time I call customer service, all I get are excuses (that’s if they even answer the phone!) and no one will call you back. They want me to file a claim with the insurance company who is about worthless as well. They will only pay cents on the dollar which does nothing for replacing damaged and lost items that are of family value. I’m sorry we used these crooks and would never recommend them to anyone – BUYER BEWARE!!! Do your research and you will find numerous complaints on social media and the web. If you live near Columbus and have either a local or interstate move, contact Campbell Brothers in Lancaster. They are amazing, fair and honest. Their employees are respectful of your property and work very hard to make every move a good move.
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A
18 May 2023 · MoveAdvisor
1.0 out of 51.0
This company delayed my delivery for almost two months. On inspection of the delivery some of my items were visually broken in the back of the truck. Boxes had holes in them and some of my items had fallen out while being delivered and were already wet. Boxes were missing, items were broken and my computer was stolen. They used staff that weren't able to write a comprehensible itinerary and it was impossible to read the items that were listed. A job that should have cost $3,500 ended up over $8,000 total or I would not receive my possession. Their insurance recovery process was a mess and very difficult to follow. Their secretary was rude and knew nothing about the business nor when my item would have been delivered. The manager Steve Coburn was never around to answer my questions. Do not use this company under any circumstances as they are not responsible nor professional enough to care for your items of love. I lost so much stuff that I can't even bear to think about it.
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J
15 Aug 2022 · MoveAdvisor
1.0 out of 51.0
This company delayed until 45 business days to get me "some of my items". The move cost $6K, they did over $8K in damages and lost items. Boxes had holes in them like animals ate them, water damage on everything, boxes looked like they had been thrown several times, Fragile or not. They lost a mattress, not sure how you do that. On the day of the move they tried to upcharge me on all agreed upon items. Had to sell my motorcycle because they decided they couldn't move it for the agreed upon $400 but now wanted $1200 to move it day of. Now after all of this, it has taken months to try and get compensation, and they offered me $96 refund. $96. This move ended up costing me $14k in the end, they even lost every picture I've ever had of friends and family. Terrible, shady company. Run away.
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T
4 Aug 2022 · MoveAdvisor
1.0 out of 51.0
This company overcharged us by $9500. They made us pay to move 3600 cubic feet and when it was delivered it was only 1800 cubic feet and was on the truck drivers paperwork. WE hired a lawyer and they just ignored him and us with multiple agencies and request. They are crooks. STAY AWAY.
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