23 Nov 2025 · MoveAdvisor
5.0 out of 55.0
My husband took a job in Cullman AL from SWFL and unfortunately right before the move he broke and dislocated his shoulder which meant we were not going to be packing our items into a trailer let alone driving them 700 miles away. I started online and before I knew it my phone was blowing up with calls, emails and texts from companies wanting my business. I was so overwhelmed that I just sent everyone to voicemail and started deleting emails. For some reason the emails from Safe Van Lines were different. They weren’t “slimy” sales calls. The emails were congratulatory. They also included subjects like “We know it can be scary.” Then came the emails: “Here are a few things to look for and watch for when hiring a company.” They even sent an email with a link to check to make sure the other companies were licensed to travel across country.
So why did I choose Safe Van Lines? I dealt with one person (Matthew) up until I signed the docs. But before I signed he was available when I called and or texted. He answered all my questions and concerns. One of the big takeaways was… I didn’t know there was a difference between a broker and a company. A broker sets things in motion and then you are left to deal with whomever they broker it to. With Safe Van Lines they are the movers. You deal with them the entire time.
Now back to my experience. After Matthew, came Evan. Evan took things from pick up to delivery.
Now here is another lesson learned and this is where I think things go awry with hiring movers. They can estimate how many cubic feet all day long but until they pack it on the truck you have an ESTIMATE. This is where I wish it had been done differently because I don’t like surprises. I wish there was a “this is the price if you take up half of the 18 wheeler or all the 18 wheeler.” Also I had a box count, which I didn’t understand fully so I went and got the biggest tubs and boxes (poor Igor, the driver and Vlad, his helper who loaded all those onto the truck), well, big boxes don’t stack too well and they are heavy and bulky.
The truck was loaded and I had a date and approximate time for delivery. Note by “law” depending upon the mileage they have so many days to deliver, know that when making your moving itinerary.
Another thing to mention is that Zelle has a weekly limit and I didn’t know that. So this is where it could’ve gone sideways, they worked with me and I just made sure I had the balance due when the driver arrived in AL.
Now my belongings were loaded and I had a date that they would arrive in AL. The driver kept me updated all along the way Unloading was awesome. They put things where I wanted them and even moved a couple of items twice.
Since my move I have already recommended them a few times. I will also tell you to save your time in filling out an online form to “get the best deal”… because not everyone is comparing apples to apples.
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