21 May 2026 · MoveAdvisor
2.0 out of 52.0
We chose Safebound Moving & Storage because of their positive reviews and their support of veterans, which was meaningful to us as my husband is a veteran and below the knee amputee. Initially, our experience was very positive. Derek was kind, professional, and helpful throughout the quoting process. We first planned for them to move only large furniture, but after complications with the sale of our home, we had to switch to a full packing and moving service. Derek worked with us through multiple walkthroughs and helped update the estimate quickly.
Unfortunately, the actual move itself was incredibly stressful and poorly executed.
When scheduling, dispatch asked what time we wanted the crew there, and I requested 6:30 AM because we were closing on our home that same morning and needed to be fully out before the buyers moved in later that day. I also explained that we needed everything completed by around 5 PM so we could begin unpacking and organizing at the new property.
The day before the move, we were told the crew would arrive at 9 AM instead. I explained again that timing was critical, and they said they would check with the foreman.
The morning of the move, the crew had still not arrived by the time we had to leave for closing documents at 9:15 AM. At 10:15 AM I received a call saying they were “10 minutes away,” which is when I was informed there was apparently a 9–11 AM arrival window that had never been communicated to me. Since we had no choice, I told them to let themselves in and start packing.
By 11:30 AM, they were nowhere near halfway done. I explained that cleaners were arriving and buyers were taking possession that afternoon. I was told they needed another 1.5–2 hours, which already felt tight but manageable.
At 1:30 PM, my cleaners called because the house was still far from packed. At that point, myself, a friend, and even my cleaners were helping pack and load our personal vehicles because we had to get out of the house. Around 3 PM, my husband discovered the movers had completely run out of room in the truck while there were still many items left behind.
To add context, this was a 2,100 sq ft 4 bedroom home, but two bedrooms and one bathroom were already fully packed before the movers even arrived. We hired a full pack and move specifically because I am still recovering from multiple broken ribs and cannot safely lift heavy items, and because my husband had knee surgery scheduled two days later.
When the movers arrived at the new property, they refused to unload until payment was made, despite the fact that they had not completed the move and many items were still left at the old house and garage. After speaking with the office, they eventually agreed to unload, collect payment midway through, then return to finish the job at no extra cost.
To be fair, the second conversation I had with the office was much more helpful and professional than the first, and the crew did eventually return to finish loading the remaining items.
However, the overall experience was still extremely disappointing. The buyers had already moved into our old home while we were still scrambling to finish moving out. The movers left gloves, trash, and debris scattered throughout the house and yard. Boxes were largely unlabeled. By the end of the night, most items were simply dumped into our garage because everyone was exhausted and trying to finish. The crew finally left around 9 PM.
Even now, the buyers are still contacting us about items the movers missed throughout the house, and we now have to hire additional help to move furniture and boxes from the garage into the home because we physically cannot do it ourselves.
I genuinely wanted this experience to go well because the company seemed caring and professional during the planning process. Unfortunately, the execution on moving day created one of the most stressful experiences we’ve ever had during an already difficult transition.
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