31 Jul 2020 · MoveAdvisor
1.0 out of 51.0
Safeguard was subcontracted out for a NY to Texas move on 6/28/20. They showed up late as the truck allegedly broke down! They showed up at 930 pm, never started to even load until 11 pm, then left after 1 am, what PROFESSIONAL moving co. does that?? They had a much smaller truck and tried saying I only had 286 cubic feet, which was different than the 2,000 lbs. originally allotted for! They then decided to raise the original price 3 times higher and demanded $445 cash to wrap a TV and go up a flight of stairs from the basement and to 2nd floor! That was NEVER told to me by co. beforehand! The movers knew I had to be out of house by 7am that morning for tenants moving in, so I had no choice but to use these Crooks!! My move in date was 7/08/20 and truck had alleged mechanical issues and showed up on 7/26!! I basically paid 1 month rent on empty apartment! The co. and business manager Vanessa just don't care about customer service, WORST EVER!! They refuse to call you back, communicate, or negotiate! The itemized inventory carbon copy was unreadable that I received and they had the wrong destination in TX on the bill that luckily I caught, otherwise they would have gone 100 plus miles opposite direction! Movers had other person's property mixed in with my property and the TV that I paid an extra $ 120 to wrap had a smashed screen!! Several other antiques that were priceless were damaged, not to mention a deep cigarette burn on the arm of my new couch! Apparently the Foreman Sharif didn't think my $445 cash was good enough! How this company is even legally operating is beyond belief! the foreman basically told me on night of pickup to make sure to tip his guys well if I want to keep my stuff safe! Really?? Sounds like extortion! Safeguard uses literally criminal business tactics to steal the money of hard working consumers and if you refuse to pay them, your items will be held hostage! I paid $4951 for a 1 bedroom move, and then paid another $1200 for a UHAUL box, since the Idiots never had enough room! The original contract was $1471 for entire move! The attorney General in NY, NJ, and TX are all being notified and hopefully companies like these will be shut down to protect the innocent consumers!
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