10 Aug 2017 · MoveAdvisor
1.0 out of 51.0
I would have given NO stars if possible!
There are several reasons for why we were very dissatisfied with the services provided by Sega Transportation, please see below:
- They were very unorganized and had no clear process for keeping an accurate account of inventory picked up or delivered.
- They displayed no true regard for handling of items (many of the boxes labeled "fragile" arrived crushed).
- They were not properly equipped with shoe coverings, and when asked if they could remove their dirty shoes before going upstairs on the brand new carpet, they told me "no", so my 15 year old was left at the landing of the stairs, did their job and grabbed the boxes they handed to him and placed in a common area.
- I had to ask them to be careful not to scrape the walls with the boxes, as one of the movers was trying to force a box which was positioned long way on the dolly thru an archway.
- Shattered my 50" Samsung Smart tv.
- Chipped the accent chair leg in three separate areas.
- Broke my 14k ladle belonging to a punch bowl set, which was a family heirloom passed onto me by my grandmother; this is irreplaceable.
- Contacted Sega the day my delivery was made in GA to immediately initiate a claim for my damaged goods, only to be told by Amy that she did not have my paperwork and that I would need to call back in two weeks, as by then the driver would be back from making a delivery in TX.
- Left four (4) voicemails to inform Sega that my electronics bin was also missing, with no return phone call. Called again yesterday and was told, "didn't you call here already and I told you, you have to wait for the driver to return"? I explained yes, but that was to initiate a claim on damaged items not missing ones.
- Amy advised that she could not promise to return my call once the driver returned, and if she didn't, I should call them.
I am a military brat, therefore accustomed to moving, but I must say this has been the worst move I've experienced! The movers clearly lacked professional training and know how (probably no fault of theirs, but definitely the company's), and didn't seem to think highly or have much regard for our things.
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