12 Jul 2025 · MoveAdvisor
1.0 out of 51.0
If it was possible to give negative, I would have given that. They cheated with us in every step of the process.
Step 1: at the time of estimation, they did a video tour of the entire house, and the quotation given was of 3500-4000 usd for our shipment from US to India. I understand that final amount could be slightly more than that (10-20%), but when they came for pick up the quotation shared was 7200 and ofcourse I had no choice as I couldn't get anyone else at the last moment and they made full use of it by extorting us.
Step 2: The person they sent in the US, kept packing the stuff without bubble wrap and we kept requesting that we have paid for bubble wrap and hence please do it so that our delicate stuff and crockery doesnt break. But they didnt listen and even left few stuff as they left in hurry.
Step 3: Then they assured that our left stuff will be picked up and will be repacked and leave US by end of December before we leave from US. We kept asking that when is it leaving and then they suddenly had man power shortage and due to which our shipment didn't leave before we left again inspite of repeated assurance that our shipment will leave US before we leave from there. Finally, it left 1 month later than it's earlier scheduled date.
Step 4: we were assured they will repack the stuff again so that it doesn't break when it gets delivered to us. But the poor experience continued, and when we received the item in India, everything that could be broken was broken. Bed, dresser, coffee table, crockery, suitcase etc. I will share the photo as well.
Step 5: when I complained with evidence about it, they said you have taken a basic insurance package and our team will get back. And it's been a month since I kept writing to them, and like they have been doing, they are not sharing any timeline of the damage compensation.
The reason I am sharing this is that no one else face this problem that I face by using their service.
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