15 Mar 2026 · MoveAdvisor
1.0 out of 51.0
We hired Solomon & Sons Relocation Services for an interstate move from Florida to Colorado under a binding estimate of about $3,328. Our delivery address was provided during the estimate process and discussed multiple times during the move.
On the morning of delivery we were told the truck transporting our belongings was a double-trailer configuration and that it could not access our neighborhood, meaning a shuttle truck would be required at an additional cost of $500 before delivery could occur.
At that point there was no real choice because our belongings were already on the truck and delivery was contingent on agreeing to the charge.
The movers eventually arrived at 7:30 PM and were unloading until nearly 10 PM.
During the move, the crew indicated that shuttle trucks are “always” used. After reading other reviews, we found many customers describing the same last-minute shuttle charges.
We were informed that the truck transporting our belongings was a double-trailer configuration, which the company said could not access our neighborhood and therefore required a shuttle truck. The contract language refers to situations where a semi-trailer cannot reasonably access the destination, but the access issue here arose from the company’s decision to use a double-trailer configuration rather than a standard single trailer. Contractors and builders working in our neighborhood confirmed that double-configuration semi-trailers have accessed the area without issue.
While the contract does mention shuttle service, the likelihood of this charge was never flagged during the estimate process despite the company having our exact address.
The issue is not that shuttle service exists as a possible charge, but that customers are notified on the day of delivery when they have little practical ability to refuse it.
If you are planning an interstate move, I strongly recommend choosing another company. If you do decide to use Solomon & Sons, protect yourself by getting written confirmation in advance about the truck configuration being used and whether a shuttle is likely at your destination.
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