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Recent reviews

A
27 Nov 2021 · RemovalReviews
1.0 out of 51.0
[NAME EDIT] is a big liar. They did not show up on time both at pick up and delivery. Our stuff was damaged and they lost many items. The moment they took their money they did not care anymore. Instead of 9-10 am delivery, a driver was asked last minute to drive the truck and arrived 8 pm !! We had to pay extra for him to help carry the stuff. When we followed up to ask about our lost items, they completely ignored us. Please dont fall for the lower price cause you will end up paying much more
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S
10 Oct 2021 · RemovalReviews
1.0 out of 51.0
Scam company, they said our van was over weight but never provided evidence of that and charged extra £380. Then loads of items were damaged on arrival. Sent pictures and never heard back, even if in theory the load was supposed to be insured. They had said delivery would have been in a few days, but they were ignorant about the whole process and it ended up taking them 10 days to deliver our stuff. We were left with only a small bag for our baby for all those days. After we paid our deposit, they somehow saved our card details and authorized what they considered to be the balance themselves without our authorization! Stay away, these people are unprofessional movers but professional scammers!
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M
13 Aug 2021 · RemovalReviews
1.0 out of 51.0
All great until we paid half our fee..then they started trying to change our agreement (booked 3 months in advance). In short, the packing team got covid (they emailed us instead of calling). The moving team didn't show up either. We were lied to by everyone we spoke to and they actually got us to call other aspects of their business to find out they were lying. Promised to refund and pay our costs as compensation. Did refund our money but didnt for the £1700 expenses we incurred due to their incompetence as it comes out of staff wages. Totally unprofessional bunch of liars and scammers. Do not use!!!
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N
18 Jun 2021 · RemovalReviews
1.0 out of 51.0
The removal guys themselves were lovely. But other than that the service was appalling. Helena was only interested in the money. There were delays due to Covid which would have been okay had Helena been upfront and honest, instead she lied and avoided my calls and emails. The sofa set was unprotected and filthy with indentations and marks that if covered would not have happened. They would not unload until the 2nd payment was sent and were willing to drive away with my sofas. Unprofessional and poor service. I highly recommend NOT using them
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P
19 Apr 2021 · RemovalReviews
5.0 out of 55.0
Helena was efficient, pleasant and could not have done more, our items were collected, transported and delivered exactly as promised and at a verty competitive price! thank you
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