25 Sep 2021 · MoveAdvisor
1.0 out of 51.0
I hired Square Cow Movers to move me back to Houston after having had a wonderful experience with them moving to Missouri over 4 years ago. This move was the extreme opposite of my previous experience. Within less than an hour of arriving the driver was telling me my things wouldn’t fit in the truck, that I’d need to start deciding what went and what didn’t – something that both movers said happens a LOT in Houston, but getting a second truck is “easier” in Houston. He called his manager (O***** ) who informed me that they had based this move on my PREVIOUS move – from a 2-bedroom condo to a 3 bedroom house-information that was unavailable! If that were the case, then that alone leaves everything that happened after SQUARELY on their shoulders. Despite saying repeatedly in my booking call to error on over estimating needed space, I was left with 25% of my home left to move and had to hire another truck at an additional cost of $3581.53 over the $7950. Because my stuff is in storage I won’t know what damage is waiting inside the crushed boxes shoved into storage – and was told my another mover I called that to ensure I have resolution at that point I would have to hire them AGAIN.
I was told during my call when I booked the move that my information wasn’t in the system (system change/upgrade), so had to give it to the young lady all over again; no problem at that point. We did an inventory of my house, she reminded me of patio chairs/side table I hadn’t remembered, explained it was a 3 bedroom house, but not 3 bedrooms of bedroom furniture – but lots and lots of boxes related to my studio and repeatedly stated that we should over estimate rather than underestimate the size of the move. As the loading progressed, the mover was continually on the phone with O***** and the story began to change that I said I was moving TO a 2 bedroom apartment (moving to a one bedroom apartment while awaiting completion of a home here, the rest to storage), still not true and never happened. He repeated that they had based this move on the previous – again, if that were true, the error is entirely on Square Cow Movers. I was so distraught my brother called to speak with O***** who told him he’d call back “with good news.” O***** called me back and said I’d have to get a U-haul, which they would load, but my 79 year old mother or I would have to drive (I’m not physically able to drive long distance). With about 25% of my things still sitting in my house they said the truck was full. He also told me that the patio chairs in the garage were not included – false, 2 patio chairs were listed on the original inventory list of the first move and had been discussed on the call he repeatedly reference. I had paid about 50% more than first move – gas prices and larger space made perfect sense, but they are telling me they based the truck space/number on 4 year old information that is either a lie or a monumental mistake on their end as I wasn't in the system when I booked second move. I had to hire friends to get another truck to drive the 860 miles to bring the remainder of my belongings to me – at an additional cost of $3581.53. When we got to Houston the movers stuffed things into my storage unit – I could see already that furniture was scratched, dinged but no way of knowing what damage exists to the crushed boxes until I move to my home in December. I had planned to use them again for that move, but not after this disastrous experience. I spoke with another mover today and, to add insult to injury, the only way I’d have any recourse on damage lurking inside the storage unit is to REHIRE the company that has caused me so much emotional anguish and cost me so much more money for bungling the move from start to finish.
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