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Recent reviews

R
18 Jun 2021 · MoveAdvisor
1.0 out of 51.0
It took 3.5 MONTHS to get our stuff from this company. They picked up our stuff in March 2021, we didn't get it until mid-June 2021.We heard nothing from the head mover or anybody at the company for 6 weeks. There phone is on a loop, no place to leave a voicemail. We assumed they stole our stuff. We had to call the police. Only after we filed a police report did we get a call from the owner. He wouldn't give us our stuff back and refund us. He promised it would be on the next truck. 3 WEEKS later we still hadn't gotten our stuff. If these people are holding your stuff hostage like they did with us, call your Renters/Homeowners Insurance to file a claim. The insurance company doesn't want to pay out for everything in your home, so they pressure the mover, threaten them with legal action, and get them to deliver the stuff. 5 days after we called our insurance company, the stuff was delivered. When our stuff got there it was damaged and they only sent 1 guy for a whole house full of stuff. SO MY POOR ELDERLY MOTHER HAD TO END UP HELPING THEM MOVE HER STUFF IN ANYWAY. She is considering legal action. Don't believe me? The Better Business Bureau gives them an F grade as a business. Go check yourself.
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J
28 Apr 2020 · MoveAdvisor
5.0 out of 55.0
I hired Sunrise Van Lines to help me with my move from Tampa to Princeton, NJ. I talked to Jonnie who is one of their sales representatives and he has been extremely helpful throughout the whole process. I was pleased with my moving experience. They gave me an accurate estimate and a reasonable price, the delivery date that they gave me was accurate, and the whole experience was good!
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Q
15 Apr 2020 · MoveAdvisor
1.0 out of 51.0
This company does a great job of pulling you in at first, there is a very nice and accommodating "manager" who talks to you the first time around, making you feel very comfortable with them. However, once they get a hold of your stuff it's game over. They don't communicate at all once they have your things, they don't keep their contracted word on when they will deliver your stuff and then, after no communication on their end, for weeks, they claim they have to put your stuff in storage to "hold it for you", even though you never asked them to. Then, after weeks go by and you have to move money around to pay bills like a normal person, they then call out of the blue and say they are on the road to deliver your stuff, weeks after the contracted date they were suppose to. How as an extra $600 to give to anyone out of the blue like that? I had to go back and forth with these people, now talking to a different manager, who now screamed at me while I'm trying to talk, talked over me, belittled me, and told me in order to get my stuff I had to pay them Extra for the storage fees, storage that I never agreed on or asked for from the jump. They then stop all communicating and again I was left calling and calling and scrapping money together to get my stuff, and whenI finally get a hold of them and surprise..the price had gone up. Again. So basically the situation is now a 'Hostage Load' situation, and for all those who don't know this is a real thing and there is a department in the government that specifically handles these cases. These people are liars and thieves. All of my things, all of my history, my belongings are now gone. After I had contacted the media and got a reporter to be somewhat mediator in this case to get my stuff back, there looked like there was going to be a solution. After the reporter stepped away, however, refusing to do the story that we were going to do on them, the communication between me and this company stopped once again, and then, stopped completely. That was last year around October. I am now confident, after going on two years since they took my things, that my stuff is gone, thrown away, trashed, destroyed, memories or my family that I will never get back. This company is a disgrace and needs to be shut down and reported to the highest authority at all cost. Do. Not. Use. Them.
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P
26 Feb 2020 · MoveAdvisor
1.0 out of 51.0
NEVER NEVER use this company! ,I received my quote from Chris ,who has never returned a call after he got my money. My things were picked up January 9. It is February the 25th. No delivery. I spoke with Ron, and now Jack, that is when they answer the phone. They say they will call back and they do not. I was assured by Ron and Jack my things-will be delivered. They cannot tell me where the furniture is or when it will be delivered . Ron told me twice he would call back in an hour . One time he said he was in the doctors office and would call back in 2 hours, that was weeks ago . I am in the process of incurring legal fees to settle this manner.
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M
26 Oct 2019 · MoveAdvisor
1.0 out of 51.0
Honestly if I could give this company 0 stars I would. I have moved across country several times and have used several movers. I got an amazing quote from sunrise van lines that did not seem real. That should have been my first inkling that something was wrong. They gave me a discount for being in the medical field (I'm sure that is what they tell everyone). I arranged a date for the movers to pick up. I did not hear from them until the am of the decided day and said they would be there in 20 minutes. The manager Chris that I booked with had said that they would call me the day before to give me a 2 hour timeslot. The movers came in looked at everything and said that the manager didn't know what he was talking about and that I would be charged an extra $1000. Honestly I kind of expected something like this based on the original price, so after talking to Chris on the phone, I agreed that I would pay an extra 500 due to the increased amount of items above my quote. Chris had told me that it would be between 2-7 business days until my things would arrive. After the 10th business day of not seeing my items and calling the dispatch office with no reply I began to get nervous. I called every single day for a week without any call back or reply. Finally on the 15th business day someone called to tell me that they would be dropping off my shipment in 2 hours. No way could I take off time. The driver said there was no other way and they would be there in 2 hours, if I did not comply I would be charged. They said the latest they could drop it off would be the next day at 8am. I would not be charged but I had to take off a day from work for the movers to drop off my items. I met the movers. Box after box that were brought into the storage unit were destroyed. I was beside myself. Each box had dents, each box was wet and had oil stains, opened boxes, crushed boxes, boxes with no bottoms. Why were my items wet? It wasn't raining on the pick up or the drop off date. I don't know the driver said, he had no answers for me on what to do. I had carefully wrapped my all white couches with cling wrap purchased from home depot for a pretty penny. The cling wrap was no where to be seen, the feet off the couches were missing, the brackets that hold the feet on the couches were missing. The movers had no answers for where they could be, and I had not removed them prior to wrapping them tight. Several of the feet off the metal bedframe were missing, the box spring was cracked in half and had been ripped to shreds. They actually tried to sneak behind my back and place a bookcase in the corner of the storage unit that had been literally broken into 4 different pieces, wood cracked in half. They dropped my coffee table and two other tables off without the tops even on them, reclaimed rustic wood gone. They brought me a box with the tops in 1000 pieces and just looked at me. My mahogany bed set that was my first real adult purchase that I spent thousands on was water stained, dented and scratched despite being wrapped carefully with blankets, bubble wrap and towels. Text books from collage were breaking out of the bottoms of boxes just dripping wet, oil stains splattered across my possessions like they were nothing.The following day tried to call and tell me that I didn't pay them! I called every day for a month before someone gave me the claim information. I called every day for a month after that to get them to send me the "bill of lading" that I needed to fill out the claims info. I have called every single week for the last 4 months to follow up without even a call back. I am disgusted and horrified. My disgust does not come so much from the money I lost from this company moving my items, the hoursI have spent calling, and changing my schedule to meet their needs, the irreplaceable items that were lost in this move without consideration; no the disgust comes from lack of respect. The lack of respect they have for me as a customer was DISGUSTING.
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