28 Jan 2023 · MoveAdvisor
1.0 out of 51.0
We have moved several times over the last few years, both international and domestic, but this was the most frustrating move of all. Their crews were great, but it took more than 3 months to get our household at the destination (more than twice the time estimated). This may or may not have been Taylors doing, but we have not received one update during this period, unless specifically asked for. Just before delivery at the destination, you get an invoice for additional port charges and storage, which were forwarded as ‘excluded services’. However the most frustrating problems started after delivery, there were several damaged items and Taylor flat out refused to compensate the replacement value for an item which was clearly damaged beyond use.We had full insurance coverage for this move and it is unbelievable that Taylor tried to safe a few hundred dollars (insurance!) money over the backs of their customers. Their attitude became rude (abrupt and short emails) or chose to not reply to messages at all. No, I would not recommend Taylor for your upcoming move.
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