1 Sep 2019 · MoveAdvisor
1.0 out of 51.0
** Please stay away! Not worth the price. They don't take accountability for lack of communication with their scheduling and dispatch desk, which led to horrible service. It took me two weeks and three re-scheduled appointments due to no shows. They also continue to charge me for storage even though I got my items out. Shop around for better service and prices. **
REVIEW:
I used TDY Moving & Storage to move my items out of my 1 bedroom apartment near Columbia University in summer 2018 into their storage facility. The service charge was $780 one way ($195/hour for four hours one way from the apartment to the storage location -- this was their pricing that includes labor charges and the truck for loading materials). The service was good and punctual the first time around, BUT this was NOT the case when I scheduled a delivery back to another apartment near Columbia University.
- The first scheduled delivery NEVER made it. I had called in advance twice and confirmed over the phone for a Sunday delivery, but there seems to be no communication to the dispatcher about a delivery to be scheduled. I was at my new apartment waiting for furniture to arrive, only to find out that they would not show up and had to make alternate arrangements for my stay.
- After spending hours on the phone going through several people, they apologized and confirmed that the next available time slot was 5pm on a weekday, which I accepted. On the day of, I waited again and they showed only at 8pm. Apparently the delivery guy was given the wrong address! They dropped off the furniture but refused to assemble it even though it was part of the contract obligation that I had just paid another $780 for!
- Worse, one leg of the couch was missing and they also left some of their materials behind (tarps to cover sharp edges of furniture, metal bars to prevent boxes from folding in when stacked in storage)
- After several more hours on the phone, they agreed that the furniture had to be assembled as per contract, and rescheduled the job for the following week. And to no surprise, they NEVER SHOWED UP AGAIN! The excuse I was given was everyone was too busy with existing jobs and cannot make it. Of course, now that I had paid everything the first time around, they were off the hook.
- Finally, they came the following week (delayed again by 3 hours from the scheduled time slot) and assembled the bed. Note, this was 2 weeks since the first delivery/assembly was meant to be done. I overall spent about $4000 for delivering to storage, storage for 1 year, and delivering back from storage to my apartment. I realized I would have been better off buying new furniture than dealing with the hassle. They did not even offer any compensation for multiple no shows and mishaps.
- STAY AWAY!
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