12 Feb 2025 · MoveAdvisor
1.0 out of 51.0
I had a disappointing experience with Teleport Movers, and I want to share my experience to help others make an informed decision. Before purchasing their Groupon deal, I carefully read all the fine print about additional fees. I even emailed the company directly to confirm any extra charges before buying. Despite my diligence, I found their pricing to be misleading and deceptive. The actual Groupon deal was $70 for two hours of moving, plus a $99 fuel/transportation fee. That was all fine. However, they later tacked on a $40 Heavy Bulk Item fee—even though I had no heavy bulk items. The heaviest thing I had may have weighed 50 lbs if that. When I questioned this, I dealt with Brian, who seemed to be reading from a script rather than actually addressing my concerns. He first insisted the fee was for "heavy bulk items," but when I pointed out I had none, he shifted the explanation, saying the $40 was a required minimum charge and refusing to remove it.
Here’s my issue: If the $40 is a required minimum charge, just be upfront about it! Don’t disguise it as a “heavy bulk fee” when it applies to every customer. The amount itself wasn’t the problem—I was still getting a good deal. But the lack of transparency and integrity in their pricing made me uncomfortable entrusting them with my move.
I ultimately canceled because I prefer to pay more for a company I can trust. I don’t blame Brian personally—it was clear he was just following instructions from management without any real decision-making authority. That said, their business practices raise red flags.
Buyers, beware!
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