26 Nov 2017 · MoveAdvisor
1.0 out of 51.0
I don’t know how they got a high rating, but my experience is utterly unpleasant, so are many as far as I know. Jack quoted us a fair price, and provided their high rating I hired Jack and his crew to move us to San Antonio. The initial quote was for a three man crew, but on the day of the move, only two guys showed up. In hinder sight, that raises a flag, but Jack is good talker, and we did not have time to switch to another mover. At first, their crew worked hard, and everything was piled neat and clean. But after two hours these two guys started to mess our belongings by carelessly stacking them up. They shut the truck even after we repeatedly told them we still have things not loaded! Of course they could not load everything because they were not organizing our stuff! We ended up carrying these things downstairs by ourselves with these two guys just watching! I could not believe we hired these people!
The truck arrived at our new house in San Antonio at around 9pm. We were supervising them when they unloaded, and the first thing we noticed was that our outdoor table was damaged. One leg was so damaged that it detached from the table. That was a direct consequence of careless stocking. They tried to restore it but it was so damaged that even the two could not argue.
After our boxes and furniture were unloaded, they were supposedly to assemble our bed, dining table, and a crib. But these two spent half an hour but still could not assemble the crib, and they lost three screws to assemble our bed. We were speechless, and we just asked them to leave these so that we could assemble them ourselves the next day.
After everything was moved in, I called Jack. He of course said beautiful words, and promised to compensate me for all the damage, including any that we did not know yet. By the way, I paid him $90 beforehand for additional insurance (covering $10000 property loss). Despite all the unpleasant instances, I paid and tipped them.
The next day, I found our front door was damaged. A piece of bevel glass was hit when they moved in the furniture. I again called Jack, and he again assured me that he would pay for all the repairs including the total price of the table. I trusted him, which proved to be a huge mistake.
I subsequently contacted a glass workshop, and quoted for the repair. To save him some, I took my time and quoted with another workshop, and chose a cheaper one. I emailed and called Jack, and he assured me for the third time that he would mail me a check by the next Monday.
Ever since then, he vanished. I waited until the next Wed to contact him, but no response. He did not respond to my calls, text messages, and emails. I simply could not get hold of him anymore.
It’s been a month from our move. Reading the previous posts, I realize that I am not alone. He is just a talker that would eat his own words without hesitation. Not reliable at all. I thought he was a decent businessman, but I was clearly wrong.
I would not recommend them to anyone, because I think they are a business without decency and honesty. They just do not care. Reading the previous reviews, I realize my experience is not alone. By all means, I just do not understand why they get such a high rating. My lesson is that do not get fooled by Jack’s promises, they simply do not deserve trusting.
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