15 Sep 2023 · MoveAdvisor
1.0 out of 51.0
Unfortunately, this moving company was the "last choice" as couldn't find another for time needed - 1 day. Small load of personal furniture that fit in a 5x10 ft. storage shed. Move was from Salmon Arm BC to Kamloops BC. Agreed price $2,790.00. Once in Kamloops and before off loading, driver asked payment method, which was confirmed in initial agreement. When bill was presented for payment the total was $3,052.53. Agreed upon price was noted of the formal billing sheet, plus an additional GST charge of $139.50 with grand total listed as $2,929. 50. That leaves difference of $123.03!! Driver said added charge was because credit card was used. When questioned about excessive credit card admin charge, driver said "that's just the way it was" (not exact wording but meaning clear). There was no mentioned when initial agreement was given by company of this type of excessive charge, and no mention or anything noted on the legal agreement on the back of bill. This excessive charge is ridiculous and not within the norm. Be very aware of this excessive charge. Also note, that although there was an agreed upon price, this charge was way beyond any other major moving company!! I would not recommend them for any future moving needs. Other reviews have indicated the same.
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