23 Sep 2022 · MoveAdvisor
2.0 out of 52.0
The Move Place performed a move for me in July 2022. During the decision making process, Walter communicated well and answered all questions. We decided on the largest truck with 4 movers and in the event we needed another truck, one would be available and communicated by movers if needed. We had many items including too large for us to move including a queen size bed, mattress, freezer and many boxes that would not fit on truck. At no time was it communicated to us these items would not fit nor did the crew contact to have other arrangements to move these until they were closing the truck to leave. We had to scramble to rent a trailer at a local store to have this loaded. Although the movers were hard working, none of the 4 man crew spoke fluent English. It was very difficult and time consuming to attempt to communicate via interpreter app. This made it difficult to have items put in locations during unload as well. There were items lost, incorrectly put back together and broke. Several calls and emails were made to the office following this move. We were informed that Walter would need to follow up, however, no return communication has been made as of yet to remedy. This was a disappointing move and the company lacks on communication and customer service.
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